Ashley Betancourt
Cheney
Summary
U.S. Air Force veteran with extensive customer service and administrative experience. Proven ability to maintain composure in high-pressure environments while effectively collaborating with teams. Seeking part-time position to support ongoing education and professional development.
Overview
11
11
years of professional experience
Work History
In-Flight Refueling Specialist
United States Air Force
Spokane
08.2021 - 08.2025
- Performs in-flight refueling operations aboard KC-135 aircraft, ensuring safe and precise aerial fuel transfer between tanker and receiver aircraft.
- Conducts preflight, through-flight, and post-flight inspections of refueling systems and associated equipment.
- Monitors control panels and communicates with receiver aircraft and flight crew to ensure proper alignment and execution of refueling procedures.
- Executes emergency fuel off-load/on-load procedures when required.
- Computes and documents aircraft weight and balance data.
- Scans for interior and exterior aircraft hazards, maintains situational awareness, and initiates corrective actions to ensure flight safety.
- Supervises and directs cargo and passenger loading/offloading, ensuring proper weight distribution and restraint application.
- Reviews and verifies load plans, cargo documentation, and manifests for accuracy.
- Conducts passenger briefings, including emergency procedures, evacuation protocols, and equipment use.
- Demonstrates use of onboard life support systems such as oxygen masks and life vests; performs jumpmaster duties on KC-135.
- Maintains compliance with USAF flight manuals, checklists, and standard operating procedures.
Night Auditor
Marriott’s Villas at Doral
Miami
08.2020 - 06.2021
- Checked guests in and out, and provided concierge support for local dining and transportation.
- Handled reservations, phone calls, and luggage storage professionally.
- Reconciled revenue reports, processed payments, and maintained financial accuracy in accordance with corporate policies.
- Audited and secured confidential guest and property data.
Flight Attendant
Miami Air International
Miami
09.2017 - 04.2020
- Delivered exceptional service on domestic and international charter flights.
- Conducted safety briefings, emergency equipment checks, and ensured FAA compliance.
- Adapted to various clientele including sports teams, corporate travelers, and military personnel.
- Provided first-class meal service and maintained cabin cleanliness and readiness.
- Completed international assignments including TDY in The Netherlands (August 2018).
Customer Service & Office Assistant
V&P Carpet Supplies, Inc.
Miami
12.2014 - 09.2017
- Responded to customer inquiries and processed sales orders and invoices.
- Managed billing, payments, and deposit documentation with accuracy.
- Maintained organized customer records and supported smooth front-office operations.
Education
Associate of Applied Science - Aviation Operations
Air University
01.2025
Skills
- Fluent in Spanish
- Organized and detail-oriented
- Customer service
- Safety compliance
- Conflict resolution
- Expert problem solving
- Emergency response
- Analytical thinking
- Operational risk management
- Teamwork and collaboration
- Effective communication
Timeline
In-Flight Refueling Specialist
United States Air Force
08.2021 - 08.2025
Night Auditor
Marriott’s Villas at Doral
08.2020 - 06.2021
Flight Attendant
Miami Air International
09.2017 - 04.2020
Customer Service & Office Assistant
V&P Carpet Supplies, Inc.
12.2014 - 09.2017
Associate of Applied Science - Aviation Operations
Air University
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