Ashley Bethea
Fort Mill,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customs Broker
DHL Global Forwarding
08.2022 - Current
- Streamlined the customs clearance process by implementing efficient procedures and protocols.
- Provided top-notch customer service through attention to detail, quick response times, and expert advice on import/export matters.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Developed strong relationships with clients, fostering trust in our expertise as a customs broker.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Lawfully cleared merchandise through customs per client and government requirements.
- Provided colleagues and direct reports with management and performance reviews.
Merchandiser
Crate and Barrel
01.2021 - 08.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Monitored and replenished display inventory and restructured according to available stock.
Logistic Planner
USAF
11.2015 - 12.2020
- Optimized supply chain efficiency by implementing strategic planning and forecasting techniques.
- Studied data to identify trends and patterns in transportation activity.
- Implemented systems and procedures for accurate data collection and reporting.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Cashier
QuikTrip
10.2014 - 11.2015
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Cashier
Krispy Kreme
04.2014 - 10.2014
- Enhanced customer satisfaction by efficiently processing food and beverage orders and payments.
- Assisted in maintaining inventory levels, ensuring availability of popular items during peak hours.
- Collaborated with team members to provide exceptional service and maintain a clean, welcoming environment for patrons.
- Handled cash transactions accurately, minimizing discrepancies and safeguarding company assets.
- Upheld proper food handling safety standards to ensure a healthy dining experience for guests.
- Effectively managed customer complaints, resolving issues promptly and professionally.
- Maintained high levels of cleanliness throughout the work area, adhering to sanitation regulations and guidelines.
- Balanced cash registers at the beginning and end of shifts, ensuring accurate financial records for management review.
- Supported team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.
Education
Nation Ford High School
No Degree - Graphic Design
Academy of Art University
San Francisco, CASkills
Documentation expertise
Recordkeeping Accuracy
Legal Compliance
Presentation abilities
Stock replenishment
Pricing and Signage Updates
Customer Relationship Management (CRM)
Clear Communication
Team Collaboration
Payment Processing
Cash handling expertise
Customer Service
Languages
Spanish
Elementary
Timeline
Customs Broker
DHL Global Forwarding
08.2022 - Current
Merchandiser
Crate and Barrel
01.2021 - 08.2022
Logistic Planner
USAF
11.2015 - 12.2020
Cashier
QuikTrip
10.2014 - 11.2015
Cashier
Krispy Kreme
04.2014 - 10.2014
Nation Ford High School
No Degree - Graphic Design
Academy of Art University