ASHLEY BETTEY
Guthrie Center
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Office Manager
Miller Plumbing, Heating & Electric, LLC
08.2021 - 09.2022
- Uploaded time records into the computer system and made adjustments to create an accurate database for payroll processing functions, decreasing paycheck errors by 10%.
- Calculated deductions, processed payroll and generated and disbursed paper checks for 10+ employees and subcontractors.
- Performed calculations in overtime, vacation and sick hours to produce accurate data for the payroll processing database, facilitating a 15% increase in efficiency.
- Generated sales tax reports for each operational jurisdiction and monitored weekly payroll.
- Mentored and trained 10 new team members on streamlined company processes, resulting in a 40% reduction in onboarding time and a 25% increase in productivity within the first quarter.
- Innovated a modernized reorder process for fast-moving stock items, reducing lead times by 40% and ensuring adequate stock levels without over-ordering, resulting in savings of $10,000 annually.
Accounts Payable and Receivable Specialist
Miller Plumbing, Heating & Electric, LLC
03.2020 - 08.2021
- Implemented a digital document management system by scanning and digitizing physical files, resulting in a 50% reduction in search time and saving 10+ hours weekly for the team.
- Developed custom reporting templates in QuickBooks to streamline data analysis and visualization, enabling the company to make data-driven decisions that led to a 15% growth in quarterly revenue.
- Validated vendor ledgers by reconciling monthly statements and related transactions.
- Architected and executed a revamped invoicing process, resulting in a 25% reduction in billing errors and a 15% decrease in payment processing time; maintained detailed documentation of all account activities.
- Analyzed accounts receivable data and created comprehensive financial reports; enacted collection strategies that decreased average collection period by 20 days, improving cash flow and reducing bad debt by 10%.
Patient Service Representative
Unity Point Health-OB-GYN-Lakeview
05.2018 - 09.2019
- Orchestrated efficient patient check-in and check-out processes, reducing wait times by 15% and enhancing overall clinic experience for 50+ patients daily.
- Managed and verified insurance coverage for a high-volume caseload, identifying discrepancies and resolving issues promptly; optimized reimbursement rates, leading to a 15% increase in revenue for the practice.
- Directed the collation and procurement of all necessary paperwork for individual appointments, FMLA applications, and medical records; maintained accurate records and facilitated seamless access to documents, resulting in a 20% reduction in administrative errors.
- Triaged emergent and non-emergent patient concerns, facilitating direct connections with nurses or providing detailed messages or scheduling, resulting in a 40% decrease in patient wait times and a 25% increase in patient satisfaction scores.
Patient Service Representative
Unity Point Health-Family Medicine-Westdale
02.2017 - 04.2018
Telecommunications Specialist
Unity Point Health-St. Luke's Hospital
01.2016 - 05.2017
- Coordinated electronic systems for outgoing and incoming telephone, page services, and radio.
- Purveyed telecommunication support services for a diverse range of stakeholders including staff, patients, physicians, and the community, resulting in a 40% decrease in call resolution time and 25% increase in overall satisfaction.
- Enforced hospital policy and procedures in addressing emergent situations, fostering a culture of safety, efficiency, and excellence in patient care delivery.
- Trained 6 new telephone operators on call handling techniques, resulting in a 25% decrease in average call duration and a 15% increase in first-call resolution rates.
- Orchestrated and implemented HIPPA protocol training program for a team of 15+ healthcare professionals; ensured compliance with patient data privacy regulations and reduced data breach incidents by 40%.
Medical Office Management Student Intern
Dr. Wollner~Dermatology
08.2016 - 10.2016
Front Desk Agent
Hotel Fort Des Moines
07.2015 - 09.2015
Team Lead
SUBWAY Restaurants
01.2015 - 09.2015
Waitress
Zipp's Pizzaria
12.2013 - 07.2014
Education
Bachelor of Applied Science - Health Care Administration
Kaplan University
Cedar Rapids, IA12.2017
Associate of Applied Science - Medical Office Management
Kaplan University
Cedar Rapids, IA12.2016
Skills
- Office Administration
- QuickBooks
- EPIC Systems
- Multi-Line Telephone Systems
Timeline
Office Manager
Miller Plumbing, Heating & Electric, LLC
08.2021 - 09.2022
Accounts Payable and Receivable Specialist
Miller Plumbing, Heating & Electric, LLC
03.2020 - 08.2021
Patient Service Representative
Unity Point Health-OB-GYN-Lakeview
05.2018 - 09.2019
Patient Service Representative
Unity Point Health-Family Medicine-Westdale
02.2017 - 04.2018
Medical Office Management Student Intern
Dr. Wollner~Dermatology
08.2016 - 10.2016
Telecommunications Specialist
Unity Point Health-St. Luke's Hospital
01.2016 - 05.2017
Front Desk Agent
Hotel Fort Des Moines
07.2015 - 09.2015
Team Lead
SUBWAY Restaurants
01.2015 - 09.2015
Waitress
Zipp's Pizzaria
12.2013 - 07.2014
Bachelor of Applied Science - Health Care Administration
Kaplan University
Associate of Applied Science - Medical Office Management
Kaplan University
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