Strategic Marketing Analyst adept in client needs assessment with 10 years of experience. Aptitude for client relationship management to communicate and effectively develop successful marketing initiatives.
Overview
11
11
years of professional experience
Work History
Territory Account Manager
Blackhill Restoration
Lubbock, TX
10.2021 - 10.2023
Maintained all sales records and complied with expense budgets.
Developed sales plans designed to achieve revenue targets and business objectives.
Maximized territory returns by actively pursuing new partnerships and accounts.
Supervised success team, operations and resources to deliver profitable growth.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assisted in the development of promotional materials such as brochures and flyers
Developed and implemented marketing strategies to increase brand awareness, engagement and customer loyalty.
Senior Leasing Manager
Greystar Real Estate Partners LLC
Lubbock, TX
02.2019 - 09.2021
Evaluated individual and team business performance and identified opportunities for improvement.
Explained financial requirements and analytical data to potential buyers and sellers.
Drafted contracts, purchase agreements, closing statements, and leases.
Resolved customer inquiries and complaints requiring management-level escalation.
Oversaw key customer relationships to close strategic opportunities.
Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
Conducted market research to identify competitive rental rates in the area.
Store Manager
The Ruffled Cup
Lubbock, TX
01.2016 - 02.2019
Strengthened workflow productivity by hiring, managing and developing top talent.
Prepared documentation, reports and logs to identify and manage sales metrics and support process driven activities.
Collaborated with Owner to recruit and develop personnel and cultivate top performance.
Developed and established new relationships to drive company growth.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Interviewed prospective employees and provided input to HR on hiring decisions.
Front Office Manager
Lubbock Labs
Lubbock, TX
08.2012 - 01.2016
Consistently met budget targets and quality standards by proactively leading team members and monitoring operations.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Drove client retention and increased revenue by driving effective customer relationship management protocols.
Education
Some College (No Degree) -
Lubbock Christian University
Lubbock, TX
Skills
Employee Coaching and Motivation
Documentation and Reporting
Training and Development
Computer Skills
Negotiation and Conflict Resolution
Good Judgment
Marketing Strategy Development
Qualitative Research
Google Analytics
Marketing Analysis
Affiliations
Member, Business Networking International
Member, National Association of Women Business Owners
Timeline
Territory Account Manager
Blackhill Restoration
10.2021 - 10.2023
Senior Leasing Manager
Greystar Real Estate Partners LLC
02.2019 - 09.2021
Store Manager
The Ruffled Cup
01.2016 - 02.2019
Front Office Manager
Lubbock Labs
08.2012 - 01.2016
Some College (No Degree) -
Lubbock Christian University
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