Ashley Bevan
Ventura,CA
Summary
Encouraging and dedicated team player and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
General Manager
Oceanic Enterprises
11.2022 - 11.2023
- Managed budget implementations, employee reviews, training, schedules, invoices, and contract negotiations.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Shift Supervisor
Starbucks
01.2021 - 11.2022
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delegated daily tasks and responsibilities.
Barista and Barista Trainer
Starbucks
04.2020 - 01.2021
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Front Desk Agent
Four Sisters Inns
05.2019 - 03.2020
- Answered customer telephone calls, and in-person requests promptly and appropriately handled needs.
- Efficiently used internal software to process reservations, check-ins and check-outs, create new reservations, and manage guest payments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Student Housing Liaison
CSU Fullerton
08.2018 - 05.2019
- Collected and analyzed data and feedback to identify opportunities to improve student housing experience.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Coordinated events and meetings.
Team Member and Trainer
Project Pie
12.2017 - 04.2019
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Arts - Criminal Justice With A Minor in Sociology
California State University - Fullerton
Fullerton, CA05.2022
High School Diploma -
Chula Vista Senior High School
Chula Vista, CA05.2018
Skills
- Customer Relationship Management
- Problem Resolution
- Team Oversight
- Training and Coaching
- Project Management
- Time Management
- Efficient Multi-Tasker
- Strategic Planning
- Vendor Relationships
- Process Improvements
Timeline
General Manager
Oceanic Enterprises
11.2022 - 11.2023
Shift Supervisor
Starbucks
01.2021 - 11.2022
Barista and Barista Trainer
Starbucks
04.2020 - 01.2021
Front Desk Agent
Four Sisters Inns
05.2019 - 03.2020
Student Housing Liaison
CSU Fullerton
08.2018 - 05.2019
Team Member and Trainer
Project Pie
12.2017 - 04.2019
Bachelor of Arts - Criminal Justice With A Minor in Sociology
California State University - Fullerton
High School Diploma -
Chula Vista Senior High School
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