Ashley Bianchimano
Harleysville,PA
Summary
Dedicated professional who leads with a servant's heart and a passion for growth. Demonstrated strengths in client services and building long-lasting relationships. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
Customer Success Advisor
Agilence Inc.
02.2023 - Current
- Provide ongoing training sessions for clients in order to fully maximize and develop their individual skillsets.
- Main point of contact for team building and event planning needs and guidance.
- Successfully plan and execute events to grow the company both internally and externally with our members.
- Cultivate and maintain strong relationships with members to ensure a positive experience.
- Teach in-person (and online) workshops and webinars to educate users on updates, best practices and upcoming opportunities.
- Flourish in an environment where multitasking and multi-personnel interactions occur daily.
- Streamline and create onboarding processes, reducing time-to-value for new members while maintaining high levels of confidentiality and satisfaction.
- Strong ability to propose a vision and follow through to completion with the help of my team.
- Assisted in the development of training materials for new advisors, improving overall team performance.
Assistant Manager
Salon Nova
09.2019 - 01.2022
- Developed strategy to increase client reach and drive appointment demand.
- Planned and executed community events to help connect our business with the community as a whole.
- Worked to network with local non-profits so that we could host fundraising endeavors in-salon.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Realtor
RE/MAX
04.2018 - 05.2020
- Maintained client confidentiality across multiple avenues.
- Utilized my passion for my community to grow genuine heart-felt connections with those around me.
- Enhanced relationships with diligent follow-up and communication, ensuring a positive experience overall.
- Improved office efficiency by implementing streamlined systems for managing appointments, tracking contacts and organizing confidential paperwork.
- Streamlined contract processes by meticulously reviewing documents and communicating clearly with all involved parties.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed and executed confidential documents, contracts and disclosures.
- Developed and maintained relationships with clients through networking, postcards, and in-person gatherings.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Handled day-to-day happenings of real estate office to consistently grow client base.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Worked well in a team setting, providing support and guidance.
- Developed strong communication and organizational skills through working on group projects.
- Passionate about learning and committed to continual improvement.
Director of Human Resources
Chic-Fil-A
08.2016 - 08.2018
- With a servant's heart, ensured a safe and prosperous environment for our team.
- Worked closely with the Operator and Director of Marketing to engage our community and develop programs to give back to those around us.
- Worked with our high school team members to help them secure next steps beyond graduation and their employment.
- Worked one-on-one with the Director of Marketing to employee new networking endeavors to connect with non-profits and churches within the community.
- Thrived in a fast-paced, ever changing environment.
- Maintained a high level of employee confidentiality with highly sensitive matters.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Developed and executed a New Employee Orientation Program and class.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Education
Bachelor of Arts - Theater Arts
Rowan University
Glassboro, NJ05.2011
Skills
- Active Listening
- Interpersonal Relations
- Growth planning
- Strategic Planning
- Coaching and Mentoring
- Strategic Thinking
LCBC HSM Leader
As a HSM leader at LCBC Harleysville, I walk with our Sophomore girls during their faith & teenage journey. I enjoy helping them grow in their faith and working with them to help those around them fully follow Jesus. We strive to strengthen our bonds to ensure I remain a trusted adult in their life who can be someone they turn to for advice whenever needed.
Timeline
Customer Success Advisor
Agilence Inc.
02.2023 - Current
Assistant Manager
Salon Nova
09.2019 - 01.2022
Realtor
RE/MAX
04.2018 - 05.2020
Director of Human Resources
Chic-Fil-A
08.2016 - 08.2018
Bachelor of Arts - Theater Arts
Rowan University