Ashley Bidlack

• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Analyzed data and findings to prepare reports detailing financial information.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Communicated with vendors to obtain necessary information for audits.

• Located eligible customers for ride-share style towing program
• Negotiated a fair payment for each party to have the trailer towed
• Answered calls throughout the day to set up load shares and answer questions and concerns for customers already agreed and working on a load share
• Coordinated vehicle towing services daily, collaborating with a variety of local vendors to ensure a fair price for both parties
• Fostered relationships with clients, using strong interpersonal and active listening skills to create genuine connections and quickly resolve issues to get customers back on the road

Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Facilitated communications between customers and field personnel to answer questions or resolve concerns.
• Utilized customer feedback to improve customer service.
• Worked with customer to determine their location and diagnose the potential mechanical and ideal repair paths
• Assisted an average of 25 customers each day get back onto the road
• Assisted in resolving customer complaints and grievances.

• Provided exceptional services and pleasant shopping experiences to retail customers.
• Managed efficient cash register operations.
• Listened to customer needs and desires to identify and recommend optimal products.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Complied with governmental and other regulatory agencies by following policies and documenting transactions.
• Coordinated with several locations manage inventory and personnel
• Resolved customer disputes to maintain positive relationships and increase customer base
• Reviewed vehicle condition in between rental periods