Ashley Bird
Snohomish,WA
Summary
Technical Writer and Project Manager with 9 years of experience delivering high-impact technical documentation, managing cross-functional content initiatives, and improving documentation systems. Skilled in overseeing vendor deliverables, mentoring team members, and training employees on tools and workflows. Strong knowledge of content development lifecycles, API documentation, and DevOps concepts including CI/CD and version control. Adept at collaborating with developers and product teams to produce clear, developer-focused content. Known for strategic problem-solving, process improvement, and driving clarity in fast-paced, technical environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CREATIVE PROJECT MANAGER
Converge
07.2024 - Current
- Spearheaded implementation and strategic planning for a new social media platform, including requirements gathering, stakeholder alignment, and execution. Positioned for launch following a large-scale website rollout, the platform is designed to drive 30 %+ engagement growth upon release.
- Managed 6+ concurrent cross-functional projects across 5+ time zones, utilizing Microsoft 365 tools to enhance collaboration and streamline delivery. Consistently met deadlines and received strong positive feedback from stakeholders.
- Championed the adoption of SharePoint to improve customer resource access, leading to the launch of multiple internal sites. Drove digital transformation by implementing Microsoft 365 across global teams, boosting platform adoption from 40% to 100%.
- Launched Microsoft Viva Engage and a centralized Marketing & Communications Hub, increasing internal engagement by 90% and reducing project turnaround times by 50%.
FREELANCE PROJECT MANAGER
Ashley’s Services
09.2023 - Current
- Provide freelance project management, content management, and SharePoint development services for various clients.
- Provided project coordination and vendor management support for Waikahe Art & Design, sourcing and managing design inventory, and assisting with client presentations.
- Serve as Assistant Project Manager for C.Bird Construction, coordinating residential renovation projects, managing vendor communication, and tracking timelines and budgets.
- Completed 6+ freelance projects by applying strategic planning, process improvement, and efficient workflow management to meet client goals.
PROGRAM MANAGER
Harvey Nash (Microsoft)
04.2023 - 08.2023
- Led the implementation of a company-wide commissions incentive program on SharePoint, ensuring content readiness across 20+ departments and meeting tight deadlines, driving adoption and efficiency.
- Directed the creation and rigorous testing of 30+ templates, FAQs, and resource links, enhancing user engagement and contributing to millions in additional revenue.
- Managed the successful launch of learning and development websites via LearnUpon, optimizing documentation workflows and delivering 100% accurate training resources on schedule, improving accessibility and knowledge retention.
ENTERPRISE CONTENT MANAGER - TECHNICAL WRITER
AuthenticID
07.2020 - 01.2023
- Spearheaded the implementation of an enterprise content management dashboard, increasing content tracking and access by 70%.
- Designed and launched software implementation training courses, achieving 80% customer satisfaction.
- Developed and standardized a new content hierarchy and taxonomy to improve searchability and knowledge-sharing across siloed teams.
DOCUMENTATION - PROJECT COORDINATOR
Allyis (Microsoft)
11.2019 - 07.2020
- Managed end-to-end documentation for multi-million-dollar data migration projects, ensuring compliance with regulatory standards and 100% alignment with client specifications.
- Authored, tested, and published comprehensive technical documentation (user guides, manuals, and process workflows) for internal and external stakeholders, enhancing usability and accuracy.
- Optimized document flow and cross-team collaboration by implementing streamlined documentation processes, reducing review cycles by 30%, and improving efficiency across all project phases.
DOCUMENTATION - REQUIREMENTS GATHERING
Decisions
04.2018 - 09.2019
- Defined and documented project scopes, objectives, and requirements for internal and external developers, ensuring alignment with user needs and industry standards to drive efficiency.
- Led the migration of 200+ technical documents from WordPress to a new platform, improving accessibility and increasing page views by 50%.
- Developed and implemented standardized reusable templates for documentation teams, enhancing consistency and reducing errors by 90%, streamlining deliverables.
Education
Bachelor of Arts (BA) - Leadership Studies & Business
Regent University
Virginia Beach, VA07.2017
Skills
- Content Development Lifecycle (CDLC)
- DevOps & CI/CD Documentation Practices
- Tool Proficiency: Git, Markdown, Sphinx
- Programming Language Familiarity (Python, Java, C, Go)
- Documentation Platforms: SharePoint, Confluence, WordPress
- Version Control & Collaboration Tools: Bitbucket, Sourcetree, Jira
- Learning Management Systems (LMS): LearnUpon, Articulate Rise360
Certification
- Professional Project Management | Google
- Git Essential Training | LinkedIn
- InDesign 2022 Essential Training | LinkedIn
- Confluence Fundamentals | Atlassian
Accomplishments
- Streamlined SharePoint documentation creation time by researching, testing, and implementing standardized templates. Lowered update delivery timeline by 80%, simplifying and expediting future updates.
- Headed projects to transform outdated documents for technical audiences, including guides, reference documents, APIs, and SDK documents. Achieved 100% customer satisfaction, cut inquiries by 50%, and increased customer goodwill by collaborating with software engineers and technical account managers. Gathered customer feedback and updated each document to reconcile constraints and drive engagement.
- Led documentation migration project with team of specialists to update, rigorously test for accuracy, and fill critical documentation gaps. Successfully transferred entire repository from WordPress to new documentation hub via markup.
Core Expertise
- Technical Writing & Documentation Strategy for Developer Audiences
- Cross-Functional Collaboration & Communication
- Process Improvement & Standardization
- Training, Development & Team Mentorship
- Content Quality Assurance & Customer-Centered Documentation
- Documentation Migration & Transformation
- Project Management & Vendor Coordination
- Knowledge Management & Content Governance
- Detail-Oriented Planning & Organizational Execution
- Adaptability in Agile, Fast-Paced Environments
Timeline
CREATIVE PROJECT MANAGER
Converge
07.2024 - Current
FREELANCE PROJECT MANAGER
Ashley’s Services
09.2023 - Current
PROGRAM MANAGER
Harvey Nash (Microsoft)
04.2023 - 08.2023
ENTERPRISE CONTENT MANAGER - TECHNICAL WRITER
AuthenticID
07.2020 - 01.2023
DOCUMENTATION - PROJECT COORDINATOR
Allyis (Microsoft)
11.2019 - 07.2020
DOCUMENTATION - REQUIREMENTS GATHERING
Decisions
04.2018 - 09.2019
Bachelor of Arts (BA) - Leadership Studies & Business
Regent University
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