ASHLEY BIRMINGHAM
Attalla
Summary
Dynamic and compassionate professional with a background in psychology, seeking to leverage transferable skills in empathy, active listening, and problem solving. Eager to apply strong communication skills, attention to detail, and dedication to client advocacy to contribute positively to the financial service industry and achieve mutual success.
Overview
10
10
years of professional experience
Work History
RETAIL SEASONAL SALES ASSOCIATE
Bath And Body Works
01.2024 - Current
- Deliver exceptional in-store shopping experiences
- Build a highly satisfied and loyal customer base through engagement, uncovering needs, making product recommendations, and gathering customer information to support continued engagement
- Maintain product replenishment
- Assist with floorset execution
CO-THERAPIST
Mental Health Center of North Central Alabama Inc.
01.2024 - 12.2024
- Delivered comprehensive therapeutic and rehabilitative services encompassing individual counseling, family counseling/support, instruction in basic living skills, round-the-clock crisis intervention, medication monitoring, therapeutic mentoring, and consultation on mental health care coordination
REMOTE PHONE AUDITOR
Wilkinson Insurance Services
01.2023 - 12.2024
- Collaborated directly with policyholders or their representatives via phone to gather payroll and accounting records, facilitating accurate evaluation and application of appropriate classifications and exposure amounts for the policy
BANK TELLER
Citizen's Bank
01.2022 - 01.2023
- Performed exemplary customer service delivery and adeptly managed cash handling operations by proficiently processing account transactions
- Sustained an 85% customer service satisfaction rating
- Designated as ATM custodian, responsible for weekly balancing and maintenance
COMMUNITY RESOURCE SPECIALIST
Axis Health System
01.2021 - 01.2022
- Provided intensive support to clients by initiating services during their incarceration and seamlessly transitioning services into the community upon their release
- Appointed and trained as a restoration educator, tasked with aiding individuals, deemed incompetent by court officials, through comprehensive instruction on legal processes until reevaluated
BANK TELLER
First Convenience Bank
01.2015 - 12.2015
- Proficiently managed account transactions
- Successfully acquired new customer accounts
- Consistently met or exceeded monthly account targets
Education
Bachelor of Arts - Psychology
New Mexico Highlands University
Las Vegas, NM01.2021
Associate of Arts - Psychology
San Juan College
Farmington, NM01.2019
Skills
- Detail Oriented
- Problem Solving
- Teamwork
- Customer Service
- Cash Handling
Timeline
RETAIL SEASONAL SALES ASSOCIATE
Bath And Body Works
01.2024 - Current
CO-THERAPIST
Mental Health Center of North Central Alabama Inc.
01.2024 - 12.2024
REMOTE PHONE AUDITOR
Wilkinson Insurance Services
01.2023 - 12.2024
BANK TELLER
Citizen's Bank
01.2022 - 01.2023
COMMUNITY RESOURCE SPECIALIST
Axis Health System
01.2021 - 01.2022
BANK TELLER
First Convenience Bank
01.2015 - 12.2015
Bachelor of Arts - Psychology
New Mexico Highlands University
Associate of Arts - Psychology
San Juan College