Summary
Overview
Work History
Skills
ARDA AWARD
Task Force
Timeline
Generic

Ashley Bissoon

Kissimmee

Summary

Dynamic General Manager with a proven track record in resort management, staff training, and driving revenue growth. Expertly managed communication platforms with owners and guests, ensuring exceptional customer support. Improved overall guest satisfaction, enhanced team member engagement and maintained top-tier cleanliness standards. Successfully maintained a low turnover rate and monitored occupancy and revenue to achieve budgeting goals. Conducted team member performance reviews and provided guidance and support to encourage team member growth. Developed and maintained effective relationships with vendors and suppliers. Focused on supporting leaders through departmental, property, and organizational changes.

Overview

8
8
years of professional experience

Work History

Guest Service Manager

Hilton Grand Vacation
01.2019 - Current
  • Maintained a low turnover rate with staff.
  • Monitor occupancy and revenue to achieve budgeting goals.
  • Conduct Team Member Performance Reviews.
  • Monitor and maintain survey scores.
  • Provide guidance and support to employees in resolving complex customer inquiries.
  • Conduct regular training sessions for staff members on customer service best practices.
  • Manage communication platforms with owners & guests, I.e. Mobius, Expedia, Booking.com, Trip advisor, Google business, & Kipsu.
  • Coordinate with vendors pertaining to supplies needed for daily operations of the Resort.
  • Ensure compliance with all safety regulations when dealing with hazardous materials.
  • Assist in developing budget plans for departmental activities on a yearly basis.
  • Interview and hire applicants.
  • Inspect and assist with maintaining guest rooms, public areas, and grounds for cleanliness and appearance.
  • Preparation of required paperwork pertaining to departmental functions.
  • Coordinate with other departments in-house and companywide for the interest of the resort operations.
  • Maintain a strong relationship with board members as well as traditional owners.
  • Manage Security department and all its functions, such as day-to-day operations and safety meetings.
  • Communicate with our risk management & legal team.
  • Input and manage incident reports.
  • Proactively assisted the renovation team in overcoming any challenges that arose.
  • Demonstrate the principles of Inspired Hospitality and Plus One in my daily interactions.

Resort Coordinator

Diamond Resorts International
08.2017 - 01.2019
  • Supervised direct reports and enforced adherence to established procedures and deadlines.
  • Monitored office supply needs with consistent inventory checks and place orders.
  • Developed and maintained effective relationships with vendors and suppliers.
  • Collaborated with department leads and senior management to coordinate operations and drive improvements.
  • Customer feedback surveys analyzed to identify opportunities for improvement.
  • Planned and coordinated events, meetings, and conferences for members, Guest, Manager & Team.
  • Created & Managed contracts.
  • Coding Invoices
  • Cover other departments/Property while managers were on leave/Vacation with cross training.
  • Overseen Projects & Construction.
  • Work side by side with GM on communication with the team and collecting all notes for follow-ups.

Skills

  • Resort Management
  • Staff Training
  • Operations Management
  • Employee Performance Evaluations
  • Financial Monitoring
  • Compliance Requirements
  • Oral and Writing Communication
  • Project Management
  • Employee Supervision
  • Inventory Control
  • Operational Reporting
  • Microsoft Office Suite
  • Professional Relationships
  • Operational Systems Monitoring
  • Hotel Reservations
  • Night Auditing
  • Guest Accommodations
  • Accounts Payable and Accounts Receivable
  • Expense Reporting
  • Exceptional Customer Support
  • Coaching and Training
  • Listening Skills
  • Event Coordination
  • Billing and Invoicing
  • Driving Revenue

ARDA AWARD

Selected as a 2025 ARDA AWARD FINALIST

Task Force

I volunteer on task forces to assist at Crescent Resort on South Beach (QA), Lake Tahoe Resort (during COVID with staffing shortages), Parc Sol Lei & Liberty Place (Clarity Conversions).


 I have also provided coverage at Mystic Dunes, Polynesian Isle, Grand Beach, Grand Villas, and Cypress Pointe Resort at times in need.

Timeline

Guest Service Manager

Hilton Grand Vacation
01.2019 - Current

Resort Coordinator

Diamond Resorts International
08.2017 - 01.2019
Ashley Bissoon