Dynamic General Manager with a proven track record in resort management, staff training, and driving revenue growth. Expertly managed communication platforms with owners and guests, ensuring exceptional customer support. Improved overall guest satisfaction, enhanced team member engagement and maintained top-tier cleanliness standards. Successfully maintained a low turnover rate and monitored occupancy and revenue to achieve budgeting goals. Conducted team member performance reviews and provided guidance and support to encourage team member growth. Developed and maintained effective relationships with vendors and suppliers. Focused on supporting leaders through departmental, property, and organizational changes.
Selected as a 2025 ARDA AWARD FINALIST
I volunteer on task forces to assist at Crescent Resort on South Beach (QA), Lake Tahoe Resort (during COVID with staffing shortages), Parc Sol Lei & Liberty Place (Clarity Conversions).
I have also provided coverage at Mystic Dunes, Polynesian Isle, Grand Beach, Grand Villas, and Cypress Pointe Resort at times in need.