Ashley Bivens
Indianapolis,IN
Summary
Dynamic and results-oriented professional with a proven track record at Pendleton Juvenile Correctional Facility, adept in conflict resolution and problem-solving. Excelled in maintaining safety and enhancing quality of life, demonstrating exceptional patient care and interpersonal skills. Led a team to improve processing accuracy, showcasing leadership and a customer-focused approach.
Overview
10
10
years of professional experience
Work History
Home Health Aide
Families Matter Home Care
01.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Correctional Officer
Pendleton Juvenile Correctional Facility
11.2020 - 01.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Conducted routine and emergency head counts.
QA Team Lead
Pitney Bowes
03.2017 - 10.2023
- Perform daily audits ensuring processing accuracy and effectiveness
- Lead 10 associates in parcel exceptions processing
- Assist in training new exceptions associates in all processes
- Assist management in labor planning
Childcare Assistant
Live Laugh Love Learn Childcare
02.2015 - 03.2017
- Supervised free play and other activities to keep children safe.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
Education
High School Diploma -
Stanford High School
Stanford, CA04-2009
Skills
- Patient care
- Meal preparation
- Personal hygiene assistance
- Conflict resolution skills
- De-escalation techniques
- First aid training
- Corrective actions
- Customer focus
- Product Inspections
- Problem-solving
- Cheerful and energetic
- Reliable and punctual
Timeline
Home Health Aide
Families Matter Home Care
01.2024 - Current
Correctional Officer
Pendleton Juvenile Correctional Facility
11.2020 - 01.2024
QA Team Lead
Pitney Bowes
03.2017 - 10.2023
Childcare Assistant
Live Laugh Love Learn Childcare
02.2015 - 03.2017
High School Diploma -
Stanford High School
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