Ashley Black
New Windsor,MD
Summary
Motivated Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Seeking to maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Title I Parent Liaison
Carroll County Public Schools
08.2022 - Current
- Produced detailed and timely reports, paperwork and other supporting materials to facilitate communication between families and educators.
- Managed school-wide percentages of Free and Reduced Meals to maintain Title I status and federal funding.
- Instructed parents in school processes, academic programs and available resources.
- Organized parent volunteers to support school activities and program needs.
- Documented parental involvement and submitted reports with details.
Office Manager / Co-owner
Hilltop Lawn Services
03.2015 - 03.2020
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
Assistant Manager
Panera Bread
02.2015 - 09.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
General Manager
Buffalo Wild Wings
04.2012 - 02.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Buffalo Wild Wings
07.2006 - 04.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Education
Some College (No Degree) - Early Childhood Education
Carroll Community College
Westminster, MDEarly Childhood 40 Hour Teaching Certificate - Early Childhood Education
Carroll County Career & Technology Center
Westminster, MD06.2004
High School Diploma -
Westminster High School
Westminster, MD06.2004
Skills
- Administrative Management
- Hiring and Onboarding
- Problem Anticipation and Resolution
- Business Leadership
- Sales Promotion
- Performance Monitoring and Evaluation
- Focus and Follow-Through
- Sales Tracking
- P&L Responsibility
- Business Growth Initiatives
- Managing Laborers
- Motivational Leadership
- Money Handling
- Customer Relations
Timeline
Title I Parent Liaison
Carroll County Public Schools
08.2022 - Current
Office Manager / Co-owner
Hilltop Lawn Services
03.2015 - 03.2020
Assistant Manager
Panera Bread
02.2015 - 09.2015
General Manager
Buffalo Wild Wings
04.2012 - 02.2015
Assistant Manager
Buffalo Wild Wings
07.2006 - 04.2012
Some College (No Degree) - Early Childhood Education
Carroll Community College
Early Childhood 40 Hour Teaching Certificate - Early Childhood Education
Carroll County Career & Technology Center
High School Diploma -
Westminster High School