Ashley Black

Delivered customer service support via phone and email, enhancing client satisfaction.

Processed orders, forms, applications, and requests efficiently to ensure timely service.

Researched information using available resources to address customer inquiries effectively.

Maintained accurate records of customer interactions, transactions, comments, and complaints.

Assisted in developing procedures and policies to improve customer service operations.

Performed account maintenance by updating client information in databases accurately.

Collaborated with internal teams to resolve complex issues related to customer accounts.

Participated in team meetings and training sessions to promote continuous improvement.

Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness. Facilitated activities of daily living, personal hygiene management, feeding and ambulation. Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Exhibited compassionate care and communication regarding issues surrounding death and dying. Managed and maintained patient rooms, shared-living areas and nursing stations. Collected paperwork for patients, nurses and physicians. Worked in high-volume department to answer telephone calls and route connections to appropriate departments or staff. Completed charts, staffing sheets and other documentation. Located and filed physical permanent records according to established categorization systems. Managed unit call reception and routed calls to correct department. Provided patient information to facilitate timely admissions and discharges. Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.

Performed administrative and office duties, including phone and email correspondence, ordering materials and bookkeeping. Applied HIPAA Privacy and Security Regulations while handling patient information. Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations. Assembled registration paperwork and placed identification bands on patient. Verified demographics and insurance information to register patients in computer system. Obtained necessary signatures for privacy laws and consent for treatment. Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans. Organized and maintained records by updating and obtaining both personal and financial information from patients.

Assisted customers over the phone regarding store operations, product, promotions and orders. Increased purchase totals by recommending additional items. Placed special orders and called other stores to find desired items. Listened to customer needs and preferences to provide accurate advice. Described merchandise and explain operation of merchandise to customers. Handle all customers with respect and warm thank you. Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels. Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results. Assisted in continuous development of effective store associates to achieve desired sales and results. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Coached and developed store associates through formal and informal interactions. Oversaw aspects of maintenance, inventory and daily activity management. Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity. Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Processed invoices and managed office supplies inventory to ensure efficiency.

Handled incoming calls, directing inquiries to appropriate staff members.

Assisted in preparing reports and presentations for management review.

Maintained organized filing systems and managed office correspondence.

Updated database records for accurate information tracking and reporting.

Provided administrative support, including copying, scanning, and filing documents.

Operated packing machinery and inspected incoming materials for quality control.

Packaged products accurately for shipment, adhering to shipping guidelines.