Ashley Blackwell
Houston,TX
Summary
Seasoned Operations Manager and talented leader with 3 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities, with proficiency in Yard Management applications. Passionate, results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach, both on the Dock and in the Yard. Provides consistent results no matter the pressure and amount of tasks taken on.
Overview
5
5
years of professional experience
Work History
Operations Manager
Fedex
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed a team of yard staff, delegating tasks effectively for optimal productivity and performance.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
- Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
- Developed contingency plans to handle unexpected situations such as inclement weather or sudden increase in workload.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
Package Handler
Fedex
10.2019 - 08.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Continually honed skills in operating various equipment such as hand trucks, pallet jacks, and forklifts to optimize workflow and enhance efficiency.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Spring High School
Spring, TX06.2011
Skills
- Problem-Solving
- Team Leadership
- Training and Management of Package Handlers
- Warehouse Operations Oversight and Management - both on the Dock and in the Yard
- Efficient Multitasking - including usage of multiple radios while performing tasks in the eYMS system
- Data Analysis Capabilities
- Transportation Regulations Knowledge
- Supply Chain Understanding
- Dispatching Proficiency
- MS Office - Excel and Word
- Proficiency in TMS and eYMS
Timeline
Operations Manager
Fedex
08.2021 - Current
Package Handler
Fedex
10.2019 - 08.2021
High School Diploma -
Spring High School