Ashley Blanchard
Youngsville,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Business Support Specialist
RelyOn Nutec
02.2009 - 12.2023
- Delivered exceptional customer experiences and promoted strong relationships.
- Consulted with customers about current products and services, proposed upgrades and finalized sales.
- Provided expert support and troubleshooting via telephone and web chat services.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Terrebonne High School
Houma, LA05.2008
Skills
- Documentation Abilities
- Troubleshooting Skills
- Training Experience
- Customer Relations
- Sales Support
- Problem Solving
- Telephone Support
- Time Management
- Customer Service
Timeline
Business Support Specialist
RelyOn Nutec
02.2009 - 12.2023
High School Diploma -
Terrebonne High School