Ashley Blanche
Administration assistant
Kent,WA
Summary
Attentive Operations Manager with track record of consistently achieving employee retention and sales goals. Talented sales professional effective at multi-tasking and reaching sales targets. Builds loyalty and long-term relationships with customers. As an Operation Manager I am successful in relationship and team building. Motivates sales teams to exceed sales goals. Talented Manager with excellent lead generation potential and more than 10 years of experience in customer service. Highly effective and knowledgeable in techniques used to close sales opportunities. Seeking a similar position with a new establishment. Focused on Sales lead Manager or full time management known for overseeing successful revenue streams and recognizing areas that need improvement. Detailed and capable of driving effective teams. Pursuing a new sales-oriented role where hard work and dedication will be highly valued.
Overview
34
34
years of professional experience
Work History
Operations Manager
Talbots
Bellevue, WA
11.2017 - Current
- Built relationships with customers and the community to establish long-term business growth.
- Trained all incoming sales team members.
- Coached employees in successful selling methods and encouraged cross-selling additional products and services.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives.
- Implemented policies and standard operating procedures for continuous improvement.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
Express Location Manager
HoneyBaked Ham Company
Bellevue, WA
04.2014 - Current
- Built lasting relationships with clients through outstanding customer service interactions.
- open/ close store and prep store for business & daily functions for the staff.
- prepare and customized items for catering clients.
- Built strong relationships customer and improving the s.m.g scores for our store, and providing high value service to guest and resulting in a regular lunch crowd increased
- Contacted customers as soon as issues arose to immediately find resolution before the problems escalated.
Cashier Food Prep
Starbucks
Seattle, WA
01.2017 - 11.2017
- 5 years experience in food prep.
- Delivered quality service by providing a warm and welcoming environment.
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.
- Tended to the buffet and made sure food items were replenished as soon as they ran low.
- Packaged and labeled products.
- Managed bar inventory, restocked supplies and placed orders.
- Emptied and maintained trashcans and outdoor dumpster area.
- Kept cases and shelves clean and well stocked.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability.
Sale lead / floor set crew
White House Black Market
Bellevue, WA
10.2012 - 09.2017
- Planned and directed staff training and performance evaluations.
- Promptly resolved all customer requests, questions and complaints.
- Built relationships with customers and the community to establish a relationship with a long term client.
- Contacted customers by phone and email in response to inquiries.
- Trained all incoming sales team members.
- Supervised a sales team base of 4 sales associates.
- Stocked and replenished merchandise according to store merchandising layouts.
- Identified potential shoplifters and alerted management.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Set up store for the next current floor set.
- Scan products to insure they have been recieved in to inventory.
- Replenish product for floor staff.
Marketing Associate
Liberty Tax Service
Burien, WA
01.2006 - 05.2017
- Developed partnerships with local businesses to secure third party promotions.
- Analyzed usage patterns to understand ways in which customers used company products and services.
- Coordinated and participated in promotional activities within the company.
- Provided feedback to all departments on locations of consistent outbound communications with neighboring business.
- Coordinated layouts for effective merchandising for the company.
Sales Lead Manager
wilson leather southcenter mall
Tukwila, WA
04.2013 - 12.2015
- Contacted customers by phone and email in response to inquiry.
- Planned and directed staff training and performance evaluations.
- Promptly resolved all customer requests, questions and complaints.
- Trained all incoming sales team members.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Supervised a sales force of 4 sales associates at a time.
Sale associate
Yankee candle
Tukwilla, Washington
04.2013 - 11.2013
- Helped drive sales goals and achieve monthly quotas.
- Alerted customers to upcoming sales events and promotions.
- Answered customer questions about product availability and shipment times.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Asked open-ended questions to assess customer needs.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Verified that all customers received receipts for their purchases.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Skills
- Positive and upbeat
- Empowers high-performing sales teams
- Relationship building
- Highly competitive
- Self-motivated
- Networking skills
- Customer rapport
- Interpersonal skills
- B to B sales
Strong interpersonal skills
Coaching and mentoring
Customer service
Knowledgeable in [ham and sales products]
Timeline
Operations Manager
Talbots
11.2017 - Current
Cashier Food Prep
Starbucks
01.2017 - 11.2017
Express Location Manager
HoneyBaked Ham Company
04.2014 - Current
Sales Lead Manager
wilson leather southcenter mall
04.2013 - 12.2015
Sale associate
Yankee candle
04.2013 - 11.2013
Sale lead / floor set crew
White House Black Market
10.2012 - 09.2017
Marketing Associate
Liberty Tax Service
01.2006 - 05.2017
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