Ashley Blanco
Edinburg,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Lead Member Consultant
Security Service Federal Credit Union
07.2014 - Current
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Trained new employees on customer service, money handling and organizing strategies.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Explained account terms and conditions to customers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Backed up teller team by handling needs of new and existing customers at main counter.
Education
Associate of Science -
Texas State Technical College
Harlingen, TX05.2013
High School Diploma -
Donna High School
Donna, TX05.2011
Skills
- Organizational Systems
- Job Assignments
- Time Management
- Managing Operations and Efficiency
- Customer Relationship Management
- Employee Training
- Staff Management
- Managing Career Progression
- Coaching and Mentoring
- Managing Employee Relations
- Collaborate Cross-Functionally
- Schedule Preparation
Languages
Spanish
Native or Bilingual
Timeline
Lead Member Consultant
Security Service Federal Credit Union
07.2014 - Current
Associate of Science -
Texas State Technical College
High School Diploma -
Donna High School