Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Assessments
Willingtorelocate
Personal Information
Timeline
Generic

Ashley Blaylock

Bee Branch,AR

Summary

Experienced in various industries with a strong track record of adapting quickly to new environments and delivering high-quality work. Passionate about continuous learning, thriving in challenging situations, and consistently exceeding expectations. Dedication and commitment to excellence make an asset to any team.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Rooms Manager

Wyndham Vacation Ownership
12.2021 - Current
  • Oversight of Guest Services and Housekeeping Departments
  • Conducted regular team meetings to foster collaboration and communication among staff members.
  • Managed relationships with VIP clientele effectively, ensuring personalized attention that resulted in repeat business.
  • Established effective staff scheduling practices, optimizing labor costs while maintaining service quality standards.
  • Oversaw budgeting processes, ensuring cost-effective allocation of resources within the department.
  • Ensured compliance with safety regulations by conducting regular audits of rooms and common areas within the property.
  • Addressed maintenance issues promptly, coordinating with engineering teams to minimize downtime in affected rooms.
  • Evaluated key performance indicators regularly, identifying areas of opportunity for enhanced efficiency and guest satisfaction.
  • Improved employee retention rates by fostering a positive work environment with supportive management practices.
  • Assessed training needs of the team, developing targeted programs for skill enhancement and career growth opportunities.
  • Streamlined room inspection processes for improved housekeeping and overall cleanliness.
  • Implemented innovative solutions to maximize room occupancy rates and revenue generation.
  • Liaised with third-party vendors such as laundry services or contractors to maintain high-quality amenities in each guestroom.
  • Enhanced guest satisfaction by implementing efficient room management strategies.
  • Managed room inventory effectively, reducing overbooking situations and ensuring optimal availability.
  • Developed and maintained procedures for handling guest complaints, resulting in increased customer loyalty.
  • Monitored staff performance, providing coaching and feedback for continuous improvement.
  • Maintained up-to-date knowledge of industry trends, incorporating best practices into daily operations when applicable.
  • Generated detailed reports on department performance analysis to inform decision-making processes at a higher level.
  • Trained new employees on standards and hotel procedures.
  • Upheld high standards for customer service and led by example.

Consultant

Moonwater Advocacy
06.2015 - Current
  • Company Overview: Online Texas
  • Replying to emails, data entry, meticulous record keeping, counseling, research and consulting
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Assisted clients in navigating complex industry challenges with strategic recommendations.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Negotiated contracts on behalf of clients, securing favorable terms that contributed to their overall success.
  • Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.

Guest Services Supervisor

Worldmark by Wyndham Resort
02.2020 - 12.2021
  • Oversee all aspects of the Guest Services Department
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Reviewed upcoming events and planned for expected challenges.
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Initiated the use of guest feedback surveys to identify areas for improvement and implement changes accordingly.

Owner/Operator

Ashley's Daycare
03.2010 - 10.2015
  • I provided direct care for 7-15 children, ages 2months-18 years
  • Inventory, bookkeeping, scheduling and psychological support to children as well as adults
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.

Sales Associate

Dillard's, Inc.
05.2013 - 05.2014
  • Assisting customers, cash handling experience, organization and light housekeeping
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.

Assistant Manager

Circle K
03.2012 - 05.2013
  • Customer service, cash handling, inventory, cleaning
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

Associate - Psychology

University of Phoenix-Online Campus
10.2015

Certificate - Dental Assisting

Academy of Healthcare Professions
Austin, TX
05.2006

Skills

  • Clifton Strengths Assessment
  • VIP guest handling
  • Front office operations
  • Standard Operating Procedures
  • Staff Training and Development
  • Health and safety compliance
  • Property Management Systems
  • Complaint Handling
  • Eco-friendly Practices
  • Reservation Management
  • Interdepartmental Coordination
  • Safety and Security
  • Sustainability Initiatives
  • Microsoft Office
  • Accounts Payable/Receivable
  • Time Management
  • Medical Terminology

Accomplishments

    Published Poet and Speaker, Inspirational Woman nomination April 2024, Toastmasters Vice President of Membership- TnLEasyspeak Chapter, Spiritual Life Coach

Certification

Driver's License

Assessments

Building relationships for childcare providers, Proficient, 11/01/19, Building positive and productive relationships with families of children ages 0-3

Willingtorelocate

Open

Personal Information

Authorized To Work: US

Timeline

Rooms Manager

Wyndham Vacation Ownership
12.2021 - Current

Guest Services Supervisor

Worldmark by Wyndham Resort
02.2020 - 12.2021

Consultant

Moonwater Advocacy
06.2015 - Current

Sales Associate

Dillard's, Inc.
05.2013 - 05.2014

Assistant Manager

Circle K
03.2012 - 05.2013

Owner/Operator

Ashley's Daycare
03.2010 - 10.2015

Certificate - Dental Assisting

Academy of Healthcare Professions

Associate - Psychology

University of Phoenix-Online Campus

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Ashley Blaylock