Ashley Blevins
Jay,OK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Dispatcher
Jay Police Department
04.2023 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Assistant Supervisor 911 Dispatcher
Delaware County Sheriff's Office
04.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Submitted documentation and reports to upper management.
- Evaluated employee performance and coached and trained to improve weak areas.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
Customer Service Representative
Walgreens
02.2022 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Paraprofessional
Jay Public Schools
08.2021 - 02.2022
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Property Manager
Belmont Management
04.2020 - 02.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
Emergency Services Coordinator
Northeast Oklahoma Community Action Agency
04.2019 - 04.2020
- Evaluated and recommended methods of improving operational performance.
- Oversaw recruitment, orientation and performance evaluations of employees.
- Monitored implementation and success of protocols and programs.
- Maintained confidentiality and security of health records and medical information.
- Maintained communication and good working relationship with facility administration.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Property Manager
Belmont Management Co
02.2018 - 04.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
Players Club Representative
Grand Lake Casino
06.2016 - 11.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Receptionist
Mease Medical Clinic
12.2014 - 04.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Education
Bachelor of Science - Psychology
University of Phoenix
Rogers, Arkansas 08.2014
High School Diploma -
Grove Public Schools
Grove05.2008
Skills
- Customer Relations
- Schedule Management
- Service Coordination
- Database Management
- Data Entry
- Dispatch Coordination
- Work Order Management
- Route Navigation
- Schedule Coordination
- Prioritizing Calls
- Updating Logs
Timeline
Dispatcher
Jay Police Department
04.2023 - Current
Assistant Supervisor 911 Dispatcher
Delaware County Sheriff's Office
04.2022 - Current
Customer Service Representative
Walgreens
02.2022 - 04.2022
Paraprofessional
Jay Public Schools
08.2021 - 02.2022
Property Manager
Belmont Management
04.2020 - 02.2021
Emergency Services Coordinator
Northeast Oklahoma Community Action Agency
04.2019 - 04.2020
Property Manager
Belmont Management Co
02.2018 - 04.2019
Players Club Representative
Grand Lake Casino
06.2016 - 11.2017
Medical Receptionist
Mease Medical Clinic
12.2014 - 04.2016
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Grove Public Schools
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