Ashley Blocker

Respond immediately to potential problems such as fighting, disorderly conduct, excessive use of alcohol, smoking, and abusive language.

• Keep Event Security Supervisor briefed on all accidents or incidents that occur.
• Write reports on all, if any, accidents or potential problems that shall occur within the arena.
• Walk premises to ensure building is secure.
• Monitor assigned sections or Parking Lots for guest or safety issues.
• Assist with post-event activities such as clearing the seating area, concourses and plaza.
• Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.
• Demonstrate flexible and efficient time management and ability to prioritize workload.

• Enhance customer satisfaction by promptly greeting and seating guests upon arrival.
• Maintain a clean and welcoming studio by quickly addressing spills and resetting tables after guest departure.
• Take reservations by phone and walk-in, keeping scheduling demands, and answer customer questions.
• Work with children of varying age, interest, skill, and developmental levels.
• Ensure camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
• Lead groups of adults and children safely through variety of seasonal camp and party activities.
• Ensured smooth transitions between activities by efficiently managing time and resources.

• Produce consistently high-quality baked goods for customers.
• Comply with health and safety codes to protect staff and customers.
• Operate and maintain bakery equipment.
• Ensure product quality by conducting regular inspections, adhering to strict standards.
• Enhance customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• Maintain a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
• Maintain high-quality standards for packaged products, conducting regular quality checks and addressing issues promptly.
• Manage floor display to verify freshness and attractiveness of products.
• Replenish and rotated food items, following correct food cooling and storage procedures.
• Process customer orders.
• Decorated cakes, cupcakes and other pastries according to customer requests and guidelines.

• Collaborated with other staff members to ensure seamless coordination of guest services, resulting in increased overall satisfaction.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized arena at all times.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Enhanced security measures, ensuring safe environment for guests and staff.
• Handled emergency situations with composure, ensuring guest safety and minimal disruption.
• Fostered positive atmosphere, greeting guests warmly upon arrival.
• Enhanced customer experience by providing friendly and efficient ticket-taking services.
• Contributed to venue security by identifying counterfeit tickets and reporting suspicious behavior.
• Assisted in resolving patron issues, demonstrating excellent problem-solving skills and professionalism.
• Ensured guest satisfaction with prompt assistance in navigating the venue or addressing concerns regarding their tickets.
• Assisted patrons with seating by giving directions and lighting paths.
• Reviewed tickets for authenticity and applicability to particular event.
• Monitored guests for compliance with safety and security protocols, raising any issue with security.
• Provided guidance on seating and ticketing procedures to increase customer satisfaction.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Consistently lifted materials weighing as much as 50 pounds.
• Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
• Increased order picking efficiency by utilizing warehouse management systems and barcode scanning equipment.
• Assembled orders and packed items for shipment, conveying orders to shipping personnel
• Collaborated with team members to achieve daily order fulfillment targets, contributing to overall warehouse productivity.

• Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
• Handled cash transactions accurately, ensuring proper change was given to customers.
• Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
• Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
• Operated headset communication system to take orders quickly and accurately from customers.
• Increased customer satisfaction by providing prompt and friendly service.
• Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
• Resolved customer complaints professionally, finding mutually agreeable solutions.
• Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
• Maximized customer loyalty through consistent attention to detail and excellent communication skills.
• Maintained a clean and organized workspace for efficient food preparation and delivery.
• Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
• Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily operations to maintain store cleanliness and organization.
• Implemented loss prevention strategies, significantly reducing shrinkage.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.