Ashley Blocklinger
Winter Garden,FL
Summary
Energetic and dependable Disney College Program participant with hands-on experience in Attractions and Food & Beverage. Dedicated to creating magical guest experiences through professionalism, adaptability, and a strong commitment to teamwork. Skilled in safety protocol, outdoor guest service, and supporting operational excellence in fast-paced environments. Passionate about enhancing premium guest experiences while fostering a positive, encouraging atmosphere for both guests and fellow Cast Members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Attractions Cast Member
Walt Disney World
01.2025 - Current
- Provide exceptional guest service by creating magical and memorable experiences through positive interactions and problem-solving.
- Assist 50-100+ guests a day in utilizing Disney's technological enhancements, including Lightning Lane passes and the My Disney Experience app, to optimize their park experience and navigate their day efficiently.
- Manage guest flow of 1000+ guests hourly, queue control, and accessibility accommodations to enhance the overall guest experience with professionalism and courtesy.
- Respond to all guest inquiries and concerns with professionalism and inclusivity, ensuring every guest feels valued while upholding Disney’s high standards of hospitality.
- Ensured guest and team safety in a fast-paced, safety-critical environment by staying composed during unexpected situations and consistently upholding Disney’s safety and courtesy standards.
- Collaborate with a team of 20+ Cast Members daily to ensure a seamless operation while upholding Disney’s show-ready standards, maintaining guest experience even when navigating challenges in a fast-paced environment.
- Increased overall park efficiency by cross-training in multiple roles within the Attractions department.
Food & Beverage Cast Member
Walt Disney World
01.2024 - 05.2024
- Expertly exemplified the fundamental principles of the Walt Disney World Company, known as the 5 Keys, consistently integrating them into daily operations to uphold the Disney standard of excellence.
- Spearheaded safety initiatives to guarantee the well-being of both guests and fellow cast members, implementing rigorous protocols and procedures in accordance with Disney's stringent safety standards.
- Orchestrated seamless collaboration within teams of diverse cast members, fostering an environment of synergy and unity to deliver unparalleled guest experiences.
- Diligently prioritized maintaining 'show-ready' standards, meticulously preparing myself and my work environment to ensure optimal presentation and guest satisfaction.
- Championed inclusivity and diversity by proactively accommodating the needs of all guests and cast members, fostering an environment where everyone feels welcomed and valued.
- Cultivated a culture of courtesy and professionalism, consistently exceeding guest expectations by delivering exceptional service and creating memorable moments that epitomize the Disney magic.
Sales Associate
Urban Outfitters
11.2023 - 01.2024
- Efficiently managed cash drawers and processed customer transactions in a high-capacity retail environment, ensuring accurate cash handling and a smooth checkout experience.
- Maintained store quality standards by ensuring floor cleanliness, stocking merchandise, and organizing clothing displays to create an inviting shopping atmosphere.
- Assisted 200+ customers daily with product inquiries and provided recommendations, contributing to an engaging and personalized shopping experience.
- Worked collaboratively with a team of 10 members to achieve daily sales goals reaching a minimum of $10,000+ and ensure the overall success of the store.
- Participated in inventory counts and restocking efforts, ensuring accurate product availability and presentation.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Member
Alpha Xi Delta
01.2022 - 12.2023
- Engaged as an active member in an organization with 100+ members.
- Involved in regular chapter meetings while actively contributing to the sorority's mission and values through participation in committees, projects, and philanthropic activities.
- Actively participated in various service events both on and off campus, demonstrating commitment to community engagement and social responsibility.
- Successfully collaborating in the orchestration of philanthropic events within the organizations raising over $5,000 per events for the Kindly Hearts Initiative.
- Acted as Graphics Chair creating captivating social media graphics to promote various sorority events including social gatherings, philanthropic events, and more.
- Utilized Canva to generate informative and creative graphics for 10+ events throughout each semester, yearly holidays, and any other added events.
- Acted as Instagram Chair running one of the sororities Instagram pages with the responsible of photographing 10+ events each semester, providing high-quality images for a diverse group of 100+ members.
- Utilized Instagram to foster a sense of inclusion and excitement among followers and members.
- Collaborated with the communications team and members to capture candid moments highlighting the sorority's vibrant community spirit.
- Analyzed social media engagement metrics to elaborate content strategies leading to a 20% growth in following in addition to an increase in student engagement within the online presence as well as event attendance through strategic social media campaigns.
Marketing and Recruiting Specialist
Clinical Staffing Insight (CSI)
04.2022 - 08.2023
- Responsible for the execution of monthly marketing campaigns resulting in a 40% response rate through development of various forms of content, including video, text, imagery, graphics, and animations.
- Assisted the Senior Manager of Marketing Operations on strategic initiatives, ensuring accuracy and attention to detail in all reports and deliverables prior to distribution.
- Recruited candidates for multiple roles effectively managing time and priorities to balance concurrent hiring processes.
- Built a professional network of 10,000+ via LinkedIn and represented brand values in all written and verbal communications..
- Employed various recruitment technologies to streamline candidate sourcing, tracking, and management processes, optimizing efficiency and accuracy in talent acquisition endeavors.
- Facilitated seamless communication throughout the hiring process, establishing rapport with 10-20 candidates a month to comprehensively evaluate their skills, aspirations, and cultural fit with organizational objectives.
- Demonstrated proficiency in candidate evaluation and selection, reviewing and analyzing 200+ resumes to identify qualified candidates for 20+ client placements per month.
Recruiting Coordinator
Clinical Staffing Insight (CSI)
04.2021 - 04.2022
- Completed an internship at Clinical Staffing Insight gaining invaluable industry knowledge and firsthand professional experience.
- Acquired proficiency in recruiting strategies, honed expertise in utilizing LinkedIn, and quickly adapted to new software and platforms.
- Perfected crafting compelling job descriptions tailored to specific roles and audiences within Clinical Operations.
- Coordinated candidate sourcing, interviews, and project tracking of 20+ candidates while supporting executive-level marketing initiatives with attention to detail and professionalism.
- Scheduled and conducted 10 interviews each week.
Education
Bachelor of Business Administration - Marketing
Temple University — Fox School of Business
Philadelphia, PA01.2023
Skills
- Strong interpersonal and communication skills
- Adaptable and resourceful in dynamic situations
- Safety-conscious with attention to detail
- Time management & organizational skills
- Customer service expertise
- Teamwork and collaboration
- Proactive mindset
Certification
Social Media Marketing, Content Marketing, Digital Advertising
SELECTED COURSES
Social Media Marketing, Digital Media and Advertising, Business Communications, International Marketing, Marketing Strategy, Operations Management, Digital Systems, Customer Data Analytics, Marketing Research
Timeline
Attractions Cast Member
Walt Disney World
01.2025 - Current
Food & Beverage Cast Member
Walt Disney World
01.2024 - 05.2024
Sales Associate
Urban Outfitters
11.2023 - 01.2024
Marketing and Recruiting Specialist
Clinical Staffing Insight (CSI)
04.2022 - 08.2023
Member
Alpha Xi Delta
01.2022 - 12.2023
Recruiting Coordinator
Clinical Staffing Insight (CSI)
04.2021 - 04.2022
Bachelor of Business Administration - Marketing
Temple University — Fox School of Business
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