Ashley B Mininger
Plains
Summary
I would like to further my career.
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
2025
2025
years of professional experience
Work History
Operations Coordinator
Commonwealth Health
- Coordinates, standardizes, and oversees case scheduling activities.
- Monitors accuracy and completeness of operative cases.
- Participates in the development of performance and quality standards.
- Evaluates program performance against standards and implements action plans for improvements.
- Develops and maintains relationships with clinic schedulers and administration and surgeons.
- Maintains physician satisfaction by responding to reasonable preferences regarding scheduling redesigns, operational processes and workflow to drive quality, standardization and efficiency.
- Assists with the identification, collection, entry, and validation of surgical data.
- Assists with the development of reports, analysis of data, integrity of master files, and problem resolution related to information system activities Identifies departmental needs and develops solutions.
- Evaluates recommended system uses and change requests from users and implements accordingly.
- Advises, consults and develops guidelines regarding organizational, procedural, and work flow patterns.
- Confirms that patient has received pre-op education completed.
- Manages resources on a daily basis, as well as revising schedules as needed.
- Responsible for the advanced scheduling and registration of patients for surgical procedures and office appointments.
- Schedules patients in a timely fashion to make the most efficient use of the operating rooms and clinic facilities.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Collaborated with area managers to evaluate needs and optimize operational plans.
Teacher
Building Blocks Learning Center
09.2024 - 10.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Environmental Services Manager
Maple Ridge Rehabilitation and Healthcare
11.2023 - 08.2024
- Oversaw staff in the environmental services department
- Made staff weekly schedule
- Order supplies and stock
- Made sure all residents clothing were labeled properly
- Assessed all parts of the building to ensure cleaning and sanitization was done properly
- Evaluated existing policies and procedures related to sustainability efforts, recommending updates where necessary for continuous improvement.
- Coordinated emergency response plans for potential environmental incidents, ensuring prompt action taken when necessary to minimize damage or risk exposure.
OR Scheduler Lead-Neurosurgery
Geisinger
06.2022 - 05.2023
- Coordinates, standardizes, and oversees case scheduling activities.
- Monitors accuracy and completeness of operative cases.
- Participates in the development of performance and quality standards.
- Evaluates program performance against standards and implements action plans for improvements.
- Develops and maintains relationships with clinic schedulers and administration and surgeons.
- Maintains physician satisfaction by responding to reasonable preferences regarding scheduling redesigns, operational processes and workflow to drive quality, standardization and efficiency.
- Assists with the identification, collection, entry, and validation of surgical data.
- Assists with the development of reports, analysis of data, integrity of master files, and problem resolution related to information system activities Identifies departmental needs and develops solutions.
- Evaluates recommended system uses and change requests from users and implements accordingly.
- Advises, consults and develops guidelines regarding organizational, procedural, and work flow patterns.
- Confirms that patient has received pre-op education completed.
- Manages resources on a daily basis, as well as revising schedules as needed.
- Responsible for the advanced scheduling and registration of patients for surgical procedures and office appointments.
- Schedules patients in a timely fashion to make the most efficient use of the operating rooms and clinic facilities.
- Collaborates with the physicians to confirm preferred order of surgical cases.
- Schedules the physicians’ resources and diagnostic testing as preferred by the patient.
- Schedules and provides proper prep instructions for ancillary and diagnostic procedures and tests.
OR Scheduler- Neurosurgery
Geisinger
11.2020 - 06.2022
- I worked as a Neurosurgery OR scheduler. I worked closely with the Neurosurgeons to schedule patients in the Operating Room. I called patients and meet with patients to go over the education of their surgery.
- I also assisted in making post-operative appointments and follow up appointments for the patient. I also assisted with a few different research projects with the surgeons.
Nursing Assistant
Geisinger
04.2019 - 11.2020
- I worked as a Nursing Assistant. I took daily vitals, blood sugar, helped bath patients and get them settled in any of their needs. I worked closely alongside the nurses to make sure patients needs are being met and taken care of.
Customer Communications
Navient
01.2015 - 03.2019
- I worked as an agent in Customer Communications. I response to income emails from customers. I assist in sending back replies and assisting them with their needs that are questioned.
Monetary Loan Specialist
Navient
09.2014 - 09.2018
- I work with customer accounts, making sure payments get applied correctly. I also assist with sending refunds to customers that request them.
Customer Service Representative
Navient
03.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Diploma - ECG/ Phlebotomy/ Lab Assistant
Fortis Institute Forty Fort
Forty Fort, PA01.2014
General Studies - undefined
Luzerne County Community College
Nanticoke, PA01.2013
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Project scheduling
- Administrative management
- Vendor engagement
- Employee database management
- Quality assurance oversight
- Quality assurance
- Scheduling coordination
- Project planning
Timeline
Teacher
Building Blocks Learning Center
09.2024 - 10.2024
Environmental Services Manager
Maple Ridge Rehabilitation and Healthcare
11.2023 - 08.2024
OR Scheduler Lead-Neurosurgery
Geisinger
06.2022 - 05.2023
OR Scheduler- Neurosurgery
Geisinger
11.2020 - 06.2022
Nursing Assistant
Geisinger
04.2019 - 11.2020
Customer Communications
Navient
01.2015 - 03.2019
Monetary Loan Specialist
Navient
09.2014 - 09.2018
Customer Service Representative
Navient
03.2013 - 09.2014
General Studies - undefined
Luzerne County Community College
Operations Coordinator
Commonwealth Health
Diploma - ECG/ Phlebotomy/ Lab Assistant
Fortis Institute Forty Fort
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