ASHLEY BOCIO
Houston,Texas
Summary
JOB OBJECTIVE: Professional Healthcare Leader with strong track record in managing healthcare operations and ensuring patient care quality. Skilled in team collaboration, adapting to changing needs, and driving results. Proven ability to lead teams, optimize processes, and maintain high standards. Reliable, adaptable, and focused on achieving impactful outcomes.
Overview
17
17
years of professional experience
Work History
Clinical Operations Coordinator
Memorial Hermann Hospital-TMC
05.2023 - Current
- Responsible for providing support with the daily operations of the Operating room department
- Provides leadership in the absence of the department director or manager
- Ensures flow of communication between staff and department leadership
- Assists with maintaining department supplies and equipment
- Assists with preparing the department schedule and ensures appropriate staffing
- Assists in developing, implementing, and managing new programs/policies
- Refines existing programs/policies to ensure optimal patient outcomes
- Monitors and manages all capital items and request for the TMC Main OR, TMC Childrens, and HVI OR
- Monitor and track different operational projects in perioperative services
- Performs duties in a manner to promote quality, patient care, and customer service, while promoting patient safety and cost efficiency
- Performs Operating room quality assurance problem-solving and takes appropriate action
- Executes new product and equipment evaluation process; participates in the evaluation of new equipment
- Communicates effectively with professional colleagues; manages time effectively; documents appropriately in the electronic medical record and completes all required documentation accurately
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences
- Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
- Other duties as assigned
Office Manager
Alfi Oral Surgery
11.2021 - 05.2023
- Responsibilities include managing a daily day surgery schedule flow, providing solutions and help to families and parents during surgery
- Oversee and support all administrative duties in office and ensure that office is operating smoothly
- Serving as practice expert for all coding and billing processes
- Receive and sort incoming mail and deliveries, and manage outgoing mail
- Develop office policies and procedures, and ensure processes are implemented appropriately
- Patient relations actively in contact with patients to increase patient satisfaction
- Manage monthly revenue budget and physician charges
- Identify opportunities for process and office management improvements, and design and implement new systems
- Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports
Operating Room Ambassador/Liaison
Texas Children's Hospital
07.2018 - 04.2022
- Responsibilities include managing daily day surgery schedule flow, providing solutions and help to families and parents during surgery
- Keeping track of fast pace day surgery center with 40-60 cases day on average and work with Hematology/Oncology with patient flow
- Providing highest level of customer care and ensuring that all questions and concerns are addressed
- Speak to families upon arrive and help provide ease to both patients and families during pre-operative process
- Entering Operating room and receiving updates from Surgeons and Anesthesiologist to update families whom are waiting
- Serving as liaison for charge nurses in Pre-op, Operating room, and recovery area ensuring changes and updates are communicated throughout unit
- Working with Anesthesia Doctors when delays occur to provide liquids for patients who are within time frame and coordinate Hematology flow
- Establishing relationship with patient and families to provide update on potential delays and speaking with them throughout entire surgery process to provide comfort
Appointment Coordinator/Team Lead
Texas Children's Hospital
11.2015 - 07.2018
- Responsibilities include managing Operating room schedule and performing administrative duties relevant to surgical operations
- Perform duties on EMR systems, Epic and PeopleSoft
- Entering Implants for Coordinator in PeopleSoft for PO payment
- Manage and coordinates three major Operating rooms schedule in hospital
- Assists surgeons, anesthesiologists, and charge nurses for daily OR scheduling operations
- Serves as liaison between operating room and specialty departments across organization in order to communicate specific requests
- Conducts meetings in order to continue to improve patient experience
- Allocate and Utilizes block booking to provide efficient daily running of surgery schedule
- Accurately schedules external physicians' surgical cases, including electives and add-on cases
- Creates charts and presentations to monitor data and maintain daily reports for surgical leadership team, daily excel updating on reports
- Elicit assistance from manager and surgeons when issues of assessment and/or decision points present that are outside scope of practice
Administrative Assistant/Team Lead
JTK Chiropractic Care, P.C
01.2008 - 06.2015
- Responsibilities include welcoming patients, check in patients in and out in timely manner and providing support to other employees as Team lead
- Retrieved files for scheduled appointments; scanned all patient data upon receipt of information
- Retrieved patient schedules from computer system; distributed lab reports to physicians, and materials to other departments
- Assist supervisor, maintain department calendar, interviews and communicate daily on patient flow or any issues
- Coordinate and assistant doctors with schedule and follow up appointments
- Insuring that charts are up to date
- Posting daily charges based on patient flow as well as maintaining new patient list
- Transcribed chiropractic reports for procedures
- Insert daily charges and bill on monthly basis
Education
Masters in Business Administration - General Business
Texas Women's Hospital
Houston, TX05.2025
Bachelor of Science - Psychology
University of Houston - Downtown
Houston, TX05.2018
Skills
- Bilingual
- Type 52- WPM
- Excel
- PowerPoint
- Word
- Excel
- Data Management
- Unit Administration
- Time Management
- Problem-solving abilities
Affiliations
- Magna cum Laude Honors Graduate
- Phi Gamma Mu Humanities Honors Society-UHD-Bachelors
Professionalsummary - Jobobjective
Goal-oriented individual seeking a position in leadership in order to apply leadership and management skills to motivate team members and increase productivity.
Languages
Spanish
Native or Bilingual
Timeline
Clinical Operations Coordinator
Memorial Hermann Hospital-TMC
05.2023 - Current
Office Manager
Alfi Oral Surgery
11.2021 - 05.2023
Operating Room Ambassador/Liaison
Texas Children's Hospital
07.2018 - 04.2022
Appointment Coordinator/Team Lead
Texas Children's Hospital
11.2015 - 07.2018
Administrative Assistant/Team Lead
JTK Chiropractic Care, P.C
01.2008 - 06.2015
Masters in Business Administration - General Business
Texas Women's Hospital
Bachelor of Science - Psychology
University of Houston - Downtown
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