Ashley Boese
Spokane,WA
Summary
Dynamic individual possessing first-rate communication, recordkeeping and time management skills. Extensive knowledge of suggestive selling techniques, recruiting and conflict resolution. Offering 7 years of experience performing general supervisory and management duties, including employee scheduling and handling customer concerns.
Overview
12
12
years of professional experience
Work History
Front of House Supervisor
Zag Dining by Sodexo
Spokane, WA
08.2019 - Current
- Conduct annual employee performance reviews.
- Execute employee incident reports, write ups and behavioral coaching.
- Responsible for executing monthly safety topic training to employees.
- Report safety incidents in a timely and effective manner.
- Ensure all staff are following current and correct food safety standards.
- Actively participate in weekly management meetings and biweekly safety topic discussions.
- Constant and consistent support to all Front of House functions.
Market Recruiting Coordinator
PeopleReady
Spokane, WA
08.2017 - 05.2019
- Conducted full cycle recruiting including screening, scheduling, interviewing, and candidate selection for both internal positions and external associates.
- Processed federal government documents such as I-9s and W4s as part of the onboarding process for new hires.
- Managed the applicant tracking system.
- Conducted web and database searches for potential job candidates.
- Monitored social media and online sources for industry trends.
- Met and exceeded weekly candidate hiring goals.
- Communicated with associates with weekly follow up phone calls after hire date.
- Established and maintained productive working relationships with community partners.
- Provided courteous, professional and timely responses to customer and associate needs and questions.
- Acted as community ambassador by attending and recruiting candidates at community job fairs and hiring events.
Assistant Manager and Sales Associate
Maurices
Spokane Valley, WA
03.2016 - 08.2017
- Supported the Store Manager in driving sales associates to successfully perform their job duties.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Executed company directives for merchandise placement, visual displays, markdowns and signage.
- Worked both individually and as a team to meet weekly and daily volume and sales goals.
- Delivered positive resolutions to challenges and complaints from customers.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Promoted to Assistant Manager after only 6 months with company.
- Participated in weekly management meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Conducted customer needs assessments to identify preferences and to drive profitability.
- Successfully operated the cash register.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Sales Associate/Key Holder
Follett
Spokane, WA
08.2012 - 08.2017
- Performed opening and closing functions of the store with key holder responsibility.
- Acted as a store floater to assist with textbooks and online orders in their time of need
- •Verified cash register balances for sales associates at the start of the day/shift and at store closure.
- First point of contact to resolve customer issues.
- Assisted the Assistant Manager with associate schedules.
- Prepared cash deposits up to $1,000 with zero discrepancies.
- Ensured the safe was balanced and secured.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Processed product returns and assisted customers with other selections.
- Processed sales in the Point of Sale system and accurately handled monetary and refund transactions.
- Greeted customers, answered questions and offered recommendations.
- Maintained appealing store appearance and assisted with store merchandising.
- Answered phones and transferred calls when applicable.
- Provided excellent customer service.
Zag Study Buddies Coordinator - Volunteer
Spokane, WA
10.2011 - 07.2012
- Provided communication between school administrators, mentors and program coordinator.
- Monitored mentors and students.
- Checked students in and out of the program each day.
- Tutored fifth and sixth graders in math.
Education
Bachelor of Arts - Communication Studies
Gonzaga University
Skills
- Microsoft Office applications
- Team player
- Customer service expert
- Dependable and trustworthy
- Coaching
- Talent Aquisition
- Merchandising
- Microsoft Office Applications
- Google Suite Applications
- Performance reviews
- Safety execution and training
- Sales
- Scheduling
- Conflict resolution
- Communication
Timeline
Front of House Supervisor
Zag Dining by Sodexo
08.2019 - Current
Market Recruiting Coordinator
PeopleReady
08.2017 - 05.2019
Assistant Manager and Sales Associate
Maurices
03.2016 - 08.2017
Sales Associate/Key Holder
Follett
08.2012 - 08.2017
Zag Study Buddies Coordinator - Volunteer
10.2011 - 07.2012
Bachelor of Arts - Communication Studies
Gonzaga University