Ashley Boggio
Kearny,NJ
Summary
Successful Sea logistics customer care specialist with 6 years of experience with Ocean Export logistics knowledge. Leading with addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Organized and prepared for high volume shipments for export. In addition, also have a background in hospitality with Restaurant industry. Successful knowledge of customer service. Talented in creating a warm, friendly welcoming atmosphere for both co-workers and guests. Seeking Full-time position. Bilingual: Spanish. Knowledgeable in Microsoft Office (Word, Excel, Outlook)
Overview
15
15
years of professional experience
Work History
Sea Logistics Customer Care Specialist
Kuehne + Nagel
03.2021 - Current
- Team lead on Key Accounts, managed day to day of many different lanes of exportation.
- Coordinate and schedule loadings for export shipments. Have daily calls with key account customer.
- Work with team to File export documents with customs
- Work with many ocean line companies.
- Address customer complaints and mitigate dissatisfaction by employing timely and on-point solutions.
- Communicate with customers to identify needs and expectations.
- Maintained and managed customer files and databases.
- Managed difficult customer situations with empathy and understanding, ultimately defusing tensions and finding mutually agreeable resolutions.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Logistics Coordinator
Cypress Hill Polymers Inc.
01.2016 - 02.2021
- Coordinated and scheduled loadings for export shipments
- Filed export documents with customs
- Worked with many ocean line companies from all over the world
- Accounts receivable/Payable
- Administrative work (filing, scheduling, answering phones)
- Managed customer purchase orders ensuring that orders are processed them in a timely fashion and provided follow support to ensure client satisfaction.
Office Administrator
Kou Law Cohen LLC
01.2016 - 02.2021
- This office has two companies in one facility
- I work with both companies
- Kou Law Cohen is a property management company and I facilitated in answering the phone for tenants and managing overall repairs that needed to be done at the different properties.
Waitress
Village Grill
01.2012 - 01.2016
- Routinely supported other areas of the restaurants as requested, including answering telephones and completing financial transactions for other staff
- Appropriately suggested additional items to customers to increase sales
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Regularly checked on guests to ensure satisfaction with their experience at the restaurant
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Inventoried and restocked items throughout the day
- Correctly calculated charges, issued bills, and collected payments
- Received frequent customer compliments for going above and beyond normal duties.
Waitress
Tasty Grill
01.2009 - 01.2012
- Consistently provided professional, friendly, and engaging service
- Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work, and equipment maintenance
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Resolved customer service issues
- Managed customer purchase orders ensuring that orders are processed them in a timely fashion and provided follow support to ensure client satisfaction.
Education
Diploma -
Francis Lewis High School
Liberals Arts -
Queens Borough Community College
Skills
- International sales support
- Computer Skills
- Recordkeeping strengths
- Documentation And Reporting
- Customer Account Management
Languages
Spanish
Native or Bilingual
Timeline
Sea Logistics Customer Care Specialist
Kuehne + Nagel
03.2021 - Current
Logistics Coordinator
Cypress Hill Polymers Inc.
01.2016 - 02.2021
Office Administrator
Kou Law Cohen LLC
01.2016 - 02.2021
Waitress
Village Grill
01.2012 - 01.2016
Waitress
Tasty Grill
01.2009 - 01.2012
Diploma -
Francis Lewis High School
Liberals Arts -
Queens Borough Community College