Ashley Boggs
Weatherford,TX
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
3
3
years of professional experience
Work History
Call Center Supervisor
Outreach Communications
04.2011 - 08.2014
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Made Schedules for all CSR reps
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Took supervisor calls
- Trained all new hires
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
Education
High School Diploma -
Azle High School
Azle, TX05.2003
Skills
- Constructive Feedback
- Consistent Presentations
- Training Coordination
- Visual Merchandising
- Customer Care
- Technical Support
- Team Coaching
- Office Organization
- Keyboard Entry
- Microsoft Office
- Customer Service Management
Timeline
Call Center Supervisor
Outreach Communications
04.2011 - 08.2014
High School Diploma -
Azle High School
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