Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical resource to drive high performing results. Valuable resource to everyone from senior leadership to new hires. Eager to help companies form internal and external synergies to exponentially increase profit potential.
Hi, I’m
Ashley Boivin
Clinton,ME
Summary
Overview
14
years of professional experience
Work History
T-MobileRemote
Business Support Manager, Global Care
07.2021 - 08.2023
Job overview
- Held meetings to communicate new policies and procedures to appropriate personnel.
- Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
- Rendered on-demand support to senior leadership
- Identified and managed service risks within company, recommending best practice enhancements and business updates.
- Managed cross functional relationship and partnership to build efficient process and procedures.
- Managed quick deadlines, possible security risks, and quick turnaround times
- Worked effectively in fast-paced environments.
T-MobileOakland, Maine
Coach
02.2015 - 07.2021
Job overview
- Utilized positive communication to encourage team and promote integrity and respect.
- Collaborated with other coaches to create and execute operation plans.
- Analyzed and evaluated team performance metrics to identify areas of improvement.
- Assessed strengths and weaknesses of opponents to develop valuable techniques and increase preparedness.
- Completed bi-weekly payroll
- Established positive and effective communication among unit staff and organization leadership
- Managed a high performing tenured teams to continue to be in top 1%
Planet Fitness
General Manager
02.2010 - 02.2015
Job overview
- Managed payroll, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
Education
Thomas CollegeWaterville, ME
Bachelor of Science from Business Management
05.2013
University Overview
Skills
- Operational Leadership and Efficiency
- Employee Motivation
- Data Confidentiality, Issue Resolution, Audit Support
- Continuous Improvement Projects
- Daily Operations Management
- Organized, reliable, dedicated
- Cross-Functional Collaboration
- Coaching and Mentoring
- Service Provider Commination
- Strategic Networking and Initiatives
- MS Experience
Timeline
Business Support Manager, Global Care
T-Mobile
07.2021 - 08.2023
Coach
T-Mobile
02.2015 - 07.2021
General Manager
Planet Fitness
02.2010 - 02.2015
Thomas College
Bachelor of Science from Business Management