Ashley Bonanno

Management/Operations:

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Analyzed and reported on key performance metrics to senior management.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Maintain accurate documentation and historical records of personal files.
• Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Improved team morale and cohesion with regular team-building activities and open communication channels.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.