Ashley Bonner
Dallas,TX
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office tasks, paperwork, travel coordination and project needs.
Overview
8
8
years of professional experience
Work History
Account Specialist
JPMorgan Chase
Plano, TX
09.2023 - Current
- Advised clients on travel destinations, transportation options, accommodations, and activities available at their destination.
- Received, prioritized and responded to multiple points of customer communication.
- Developed and maintained customer accounts by accurately recording customer information.
- Collaborated with other departments to resolve problems related to customer accounts.
Administrative Assistant
Qorvo
Richardson, TX
01.2021 - 01.2023
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Customer Service Representative
Iqor
12.2019 - 01.2021
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Collections Representative
Payment Technologies
Dallas, TX
11.2016 - 12.2019
- Responded promptly to customer inquiries regarding their accounts status.
- Advised debtors on payment options and set up payment plans.
- Assisted customers in understanding their rights under applicable laws and regulations.
- Negotiated repayment terms with customers in accordance with company policy.
Education
Associates Degree Business Administration -
Trinity Valley Community College
06.2023
Skills
- Salesforce
- Critical & Analytical Skills
- Client Liaison
- Other: Microsoft Office Suite (Word, PowerPoint, Excel, Outlook), Managing, Typing skills 50 WPM
- Travel Coordination
- Office Administration
- Business Correspondence
Timeline
Account Specialist
JPMorgan Chase
09.2023 - Current
Administrative Assistant
Qorvo
01.2021 - 01.2023
Customer Service Representative
Iqor
12.2019 - 01.2021
Collections Representative
Payment Technologies
11.2016 - 12.2019
Associates Degree Business Administration -
Trinity Valley Community College