ASHLEY BONTRAGER
Wilmington,NC
Summary
Adaptable Assistant General Manager with solid knowledge of recruiting and evaluation techniques, customer service principles and financial management concepts. Commended for outstanding staff performance to boost company morale and productivity.
Overview
9
9
years of professional experience
Work History
Assistant General Manager
COOK OUT RESTAURANTS INC.
08.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff
- Developed and implemented effective strategies to maximize sales and profits
- Analyzed financial data and prepared reports for senior management
- Identified opportunities for cost savings and operational efficiency improvements
- Provided training, guidance, and support to staff members on proper procedures and policies
- Managed store cash intake with high accuracy and prepared daily bank deposits
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored inventory levels and placed orders for new stock as needed.
Material Handling Specialist
PGT INDUSTRIES
03.2021 - 06.2023
- Served as liaison between departments to implement new improvement plans and changes
- Reduced process lags and trained team members on best practices and protocols
- Identified operational and performance issues and worked with managers to resolve concerns
- Mastered inventory standards, warehousing and stocking procedures, radio frequency technology and order picking and tracking
- Completed material handling documentation tasks via radio frequency, scanning where possible and avoiding manual keying
- Minimized number of material moves and reduced backtracking and length of moves, resulting in optimum equipment and personnel deployment
Shift Leader
MCDONALD'S
10.2018 - 03.2021
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Assisted general manager with operations game plan and company initiatives implementation
- Coordinated shift-based inventory receiving, auditing and restocking
- Resolved customer complaints and reported issues to senior management
- Completed opening and closing duties to facilitate business operations
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Administrative Assistant
TRUPAY CORPORATION
12.2014 - 08.2019
- Handled data entry tasks with high levels of speed and accuracy
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Education
BACHELOR OF APPLIED SCIENCE - Concentration on Forensic Psychology and Criminology
Arizona State University
Skills
- Staff Development
- Budgeting and cost control
- Operations Management
TECHNICAL SOFTWARE PRODUCT KNOWLEDGE
- Microsoft 365; AS400; PMC; UKG; POS System
References
References available upon request.
Timeline
Assistant General Manager
COOK OUT RESTAURANTS INC.
08.2023 - Current
Material Handling Specialist
PGT INDUSTRIES
03.2021 - 06.2023
Shift Leader
MCDONALD'S
10.2018 - 03.2021
Administrative Assistant
TRUPAY CORPORATION
12.2014 - 08.2019
BACHELOR OF APPLIED SCIENCE - Concentration on Forensic Psychology and Criminology
Arizona State University