Ashley Booker
Columbus,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Therapeutic Program Worker
Ohio Department Of Mental Health Addiction
Columbus, OH
02.2020 - Current
- Tracked progress according to goals for interventions.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Documented patient information, treatment plans, and patient responses.
- Guided clients in development of skills and cognitive behavioral therapy techniques.
- Collaborated with multidisciplinary teams to develop and deliver treatment plans and patient care.
- Assessed clients' mental health needs, developed treatment plans and monitored progress.
- Delivered brief interventions to help clients develop healthy coping skills.
- Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
- Maintained client confidentiality to protect patient privacy.
- Provided crisis intervention to support clients during times of urgent need.
- Attended continued education sessions to maintain professional standards and stay up-to-date with new developments.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
- Helped clients work through emotional and psychological issues in both individual and group therapy sessions.
Toddler Teacher
Jelly Bean Junction Learning Center
Columbus , OH
11.2018 - 02.2020
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Allowed for ample outdoor discovery time in schedule each day.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Utilized technology to develop instructional materials and activities for children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Next Level Fitness
Front Desk And Kids Club Attendant
Columbus , Ohio
08.2018 - 11.2018
- Engaged with parents and families to build positive relationships for children to thrive.
- Offered accurate and up-to-date information and advice on fitness.
- Promoted fitness classes to boost gym attendance.
- Resolved customer problems and complaints.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected Type payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
- Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs.
- Worked with parents and guardians to achieve safe environment for children in temporary care through careful use of sign-in and sign-out pages, allergy and medical forms and exchange of contact information.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Developed age-appropriate activities and crafts to engage children.
- Utilized positive reinforcement techniques to encourage good behavior.
Infant/ School Age Teacher
Kid’s University
Akron, OH
06.2016 - 07.2017
- Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
- Built positive relationships with parents to involve families in educational process.
- Collaborated with administrators on classroom policies, management strategies, and discipline.
- Evaluated individual student abilities and created action plans based on current level and desired growth goals to support preparedness for transition to next grade level.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Communicated student progress, academic difficulties, or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
- Developed and implemented classroom routines to address varying student needs.
- Promoted development of social, emotional, and communication skills in infants.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Kept classroom and feeding areas clean, neat and safe.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
Direct Care Staff and Home Coordinator
Evant Inc.
Stow, Ohio
06.2015 - 05.2016
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Maintained clean, safe, and well-organized patient environment.
- Followed nutritional plans to prepare optimal meals.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted disabled clients to support independence and well-being.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Infant Teacher
Community Health Care
Akron, OH
12.2014 - 04.2015
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted sensory development by providing access to different textures.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Promoted development of social, emotional, and communication skills in infants.
- Kept classroom and feeding areas clean, neat and safe.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Activities Assistant and Care Giver
Gardens Of Western Reserve
Cuyahoga Falls, OH
10.2013 - 09.2014
- Engaged residents through events, small groups, and personal attention.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Documented preferences and helped develop relevant activities.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Scheduled movies, entertainment, and other special events.
- Maintained master calendar and relevant records.
- Evaluated supplies and requested purchases to meet activity plans.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Assisted with physical therapy exercises to help residents regain strength and mobility.
- Planned and prepared meals to supply residents with nutritious and appealing meals.
- Communicated with family members and other caregivers to provide updates on well-being and care of residents.
- Provided emotional support and companionship to improve quality of life for residents.
- Provided transportation to appointments and events to keep residents connected to community and allow access to necessary services.
- Assisted with bathing, dressing and grooming, allowing residents to maintain independence and dignity.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Liaised with community organizations to promote recreational activities.
- Transported and escorted program participants to and from activities and on field trips.
- Assisted in preparing recreational materials and supplies for each activity.
- Supported needs of Number+ residents under long-term care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Upheld infection control and prevention policies across different patient-facing areas.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
Front Desk Attendant
Portage Lakes Fitness Center
Akron, OH
08.2012 - 02.2014
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Attended to front office needs by greeting visitors and providing assistance.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Maintained close contact with customers to provide updates on issues or service requests.
- Checked members into gym by scanning badges.
- Referred unresolved customer issues to management for further investigation.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Preschool Teacher
YMCA Daycare
Akron, OH
02.2012 - 12.2012
- Assisted teacher with developing creative program suitable for preschool children.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Encouraged children to interact with each other and participate in group activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Taught children with creative approaches, methods, and techniques.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supervised children during in-classroom activities and on playground.
- Assessed student performance to evaluate progress and development.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
Program Aide
Salvation Army Learning Zone
Akron, OH
02.2011 - 11.2011
- Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
- Assisted with maintenance of educational materials, books and toys for classroom.
- Reported issues immediately to supervisor for quick resolution.
- Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
- Monitored children's activities throughout day for safety.
- Assisted with planning and coordinating day-to-day and special program activities.
- Enforced compliance with regulatory standards to safeguard company assets.
- Managed effective program outreach plans with strategic use of speakers and tours to enhance community engagement and increase participant numbers.
Preschool Teacher/ Front Desk
Mckinley Early Childhood Center
Akron, OH
12.2008 - 12.2009
- Addressed behavioral and learning issues with parents and daycare management.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted and supervised Number children through entire school day.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Supervised student teachers to provide objective feedback.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Allowed for ample outdoor discovery time in schedule each day.
- Guided students to develop social, emotional and physical skills.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Incorporated music, art and literature into curriculum.
- Implemented age-appropriate curricula to meet needs of young learners.
- Monitored classroom to verify safe and secure environment.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Attended approved training and continuing education courses to maintain certifications.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Engaged with parents and families to build positive relationships for children to thrive.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Education
Diploma - General
Coventry High School
Akron, OH 08.2000 - 05.2004
Skills
One-on-one sessions
Group therapy facilitation
Documentation requirements
Intervention planning
Patient documentation
PPE Compliance
First Aid/CPR
Problem-Solving
Cultural Awareness
Data Entry
Telephone etiquette
Problem-solving
Cash Handling
Filing
Scheduling
Meeting scheduling
Timeline
Therapeutic Program Worker
Ohio Department Of Mental Health Addiction
02.2020 - Current
Toddler Teacher
Jelly Bean Junction Learning Center
11.2018 - 02.2020
Next Level Fitness
Front Desk And Kids Club Attendant
08.2018 - 11.2018
Infant/ School Age Teacher
Kid’s University
06.2016 - 07.2017
Direct Care Staff and Home Coordinator
Evant Inc.
06.2015 - 05.2016
Infant Teacher
Community Health Care
12.2014 - 04.2015
Activities Assistant and Care Giver
Gardens Of Western Reserve
10.2013 - 09.2014
Front Desk Attendant
Portage Lakes Fitness Center
08.2012 - 02.2014
Assistant Preschool Teacher
YMCA Daycare
02.2012 - 12.2012
Program Aide
Salvation Army Learning Zone
02.2011 - 11.2011
Preschool Teacher/ Front Desk
Mckinley Early Childhood Center
12.2008 - 12.2009
Diploma - General
Coventry High School
08.2000 - 05.2004