Ashley Boone
Mount Washington,KY
Summary
Results-driven Accounts Receivable Specialist with expertise in payment reconciliation, data accuracy assurance, and financial compliance. Proven ability to enhance cash flow through effective account management and timely collections.
Overview
2026
2026
years of professional experience
Work History
Accounts Receivable Specialist
Valiant Management & Holdings
Simpsonville, Kentucky
08.2021 - 11.2025
- Managed customer account inquiries, delivering accurate responses to improve satisfaction.
- Executed payment reconciliation, identifying discrepancies and resolving issues efficiently.
- Developed strong client relationships to facilitate timely payments and effective account management.
- Monitored aging reports, prioritizing follow-up actions for overdue accounts to enhance cash flow.
- Maintained comprehensive records of account transactions, ensuring data accuracy and accessibility.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
- Reviewed and verified accuracy of invoices and account balances.
- Created reports on Accounts Receivable performance for management review.
- Prepared monthly statements for customers.
- Prepared and submitted accounting documents and reports for review, authorization and processing.
- Reconciled discrepancies between customer payments and invoices due.
- Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
- Maintained organized records of all customer accounts receivable activity.
- Maintained accurate records of all accounts receivable transactions.
- Processed credit memos and adjustments according to company policy.
- Managed timely invoicing of clients and ensured accurate billing details.
- Communicated effectively with clients to ensure timely collections.
- Ensured compliance with financial policies and regulations.
- Reconciled customer accounts and resolved discrepancies.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Matched orders with invoices and recorded required information.
- Implemented program to create daily spreadsheets and streamline financial reporting.
Process and Refunds Coordinator
Carewise Health
Louisville, Kentucky
2019 - 2021
- Coordinated daily operations to ensure efficiency and adherence to organizational procedures.
- Conducted data entry and maintenance for client records, ensuring accuracy and confidentiality.
- Keyed hospital bills to prepare for the audit.
- Identified overpayments, prepared recovery requests, and performed follow-up tasks on outstanding overpayments.
- Process and obtain revenue by resolving discrepancies.
- Review claims that require investigation for possible overpayment. Document the findings, and determine appropriate action. Log and track all provider refund checks.
- Track, manage, and report the status of refund requests to clients and the Director of Operations.
- Complete mid-month and month-end close processes, such as revenue balancing and reporting.
- Troubleshoot any problems encountered in the refund process to reduce collection problems.
- Receive claims from the client, delegate to colleagues, and send daily reports back to the client.
- Support internal auditors, clients, and the Director of Operations.
Accounts Payable Clerk
J & J Transportation
Louisville, Kentucky
2018 - 2019
- Processed vendor invoices with attention to detail to ensure timely payments.
- Maintained organized physical and digital filing systems for vendor documents.
- Reviewed invoices for accuracy and compliance with company policies.
- Updated vendor information in accounting systems to ensure accuracy.
- Cross-checked payment entries for accuracy to prevent financial discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Processed invoices and payments in accordance with company policies and procedures.
- Entered data into accounting system to maintain accurate financial records.
- Prepared checks for payment of vendor invoices on a timely basis.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Verified accuracy of coding on invoices prior to processing payments.
- Monitored accounts receivable aging reports to ensure timely payments.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
- Worked closely with department personnel to produce accurate and timely bills.
- Assessed data and information to check entries, calculations, and billing codes for accuracy.
- Monitored accounts to ensure payments were up to date.
- Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
- Prepared and processed payroll.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Checked postings and documents for correctness, accuracy and proper coding.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Performed bookkeeping and accounting consulting services.
- Handled bi-weekly payroll services for company employees.
- Handled accounts payable and receivable, including invoicing and payment processing.
Terminal Clerk
Estes Express Lines
Louisville, Kentucky
2014 - 2018
- Processed incoming and outgoing shipments, ensuring compliance with safety and regulatory standards.
- Assisted in cargo documentation management by verifying shipping papers for accuracy and completeness.
- Entered shipping data into systems, enhancing data entry accuracy and operational efficiency.
- Collaborated with team members to streamline shipping and receiving operations, enhancing workflow.
- Resolved customer service inquiries effectively, improving overall customer satisfaction ratings.
- Maintained organized filing systems for cargo documents, facilitating easy access and retrieval.
- Provided excellent customer service by addressing complaints promptly and courteously.
- Verified accuracy of invoices against purchase orders prior to payment processing.
- Provided administrative support by filing paperwork, answering phones, taking messages and responding to emails.
- Monitored the status of outgoing orders from start to finish ensuring timely delivery.
- Generated reports detailing the movement of goods through the terminal facility.
- Assisted customers with shipping inquiries and provided assistance in preparing documents for outbound shipments.
- Ensured compliance with applicable laws related to international shipping regulations.
- Updated customers on the progress of their deliveries via phone calls or emails.
- Interacted directly with vendors concerning issues related to billing discrepancies or product quality concerns.
- Coordinated with other departments such as accounting, sales and operations regarding shipment details.
- Processed customer orders accurately and efficiently in a timely manner.
- Inputted data into a company database accurately and efficiently.
- Maintained accurate records of all transactions including invoices, bills of lading, waybills and customs declarations.
- Scheduled pick-ups with carriers as needed for freight forwarding services.
- Verified accuracy of manifests prior to loading onto trucks.
- Resolved customer complaints relating to shipment delays or discrepancies in order fulfillment.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Compared and verified identifying information of outgoing shipments.
- Traced missing material and shipments through vendor and customer communications.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
- Computed shipping, storage or demurrage charges using computer or price list.
- Determined shipping methods, routes or rates for materials to be shipped.
- Used vendor knowledge to determine shipping procedures, routes and rates.
- Folded letters, circulars or other documents and inserted into envelopes for distribution.
- Compared shipping routes or methods to determine least environmental impact.
- HR (Backup)
- Payroll
- Created a new employee packet and assisted with training new employees.
Lead Operator
Indratech
Louisville, Kentucky
2012 - 2014
- Trained new employees on safe operating procedures and job responsibilities.
- Maintained high-level communication with direct supervisors to support rapid issue resolution.
- Set up machines at start of shift, checking for issues and potential malfunctions.
- Oversaw staff schedules and assigned tasks according to workload requirements.
- Delegated tasks to team members based upon individual strengths and expertise, leading to increase in productivity and workflows.
- Performed troubleshooting techniques and testing procedures to keep machines working optimally.
- Resolved issues related to production processes or personnel conflicts promptly.
- Performed daily maintenance checks and troubleshooting of equipment malfunctions.
- Conducted regular inspections of equipment to identify potential problems early on.
- Maintained tools by cleaning before and after each shift.
- Operated equipment following corporate and manufacturer procedures.
- Received and processed written and verbal instructions, prints and work orders.
- Created and maintained daily activity logs to track ongoing operational performance.
- Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.
- Evaluated materials for quality and sorted parts and final products.
- Monitored machine operations and ensured adherence to safety regulations.
- Adapted quickly to changing conditions in order to meet customer demands.
- Put completed products into packages and moved to staging locations.
- Reviewed quality control data and identified areas for improvement.
- Inspected equipment on daily basis and made monitoring adjustments to maintain system integrity and peak operations.
- Prepared documents such as purchase orders, invoices, and inventory lists accurately.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Set up and operated production machinery according to specific standards and protocols of company.
- Used daily system logs to document production information, discussing issues with management.
- Used hand trucks and forklifts to unload, load and transport items.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Measured and weighed items to meet quality standards and prevent waste.
- Met or exceeded target for on-time customer shipments.
- Hand-assembled needed parts with bolts and screws.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Classified defects from finished orders for record tracking and statistics.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
Cashier
Cox's Smokers Outlet
Louisville, Kentucky
06.2007 - 10.2012
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed cash handling procedures to ensure accuracy during transactions.
- Assisted in promotional merchandise display to enhance customer engagement and sales.
- Conducted inventory control support by monitoring stock levels and reporting discrepancies.
- Processed transactions swiftly while maintaining a high level of accuracy.
- Trained new staff on cash register operations and customer service standards.
- Executed daily cash reconciliation to verify cash drawer accuracy.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Addressed customer complaints with professionalism and provided effective solutions.
- Facilitated sales reporting analysis to identify purchasing trends and improve inventory management.
- Enhanced customer loyalty by providing personalized service and recommendations.
- Monitored and reported on product inventory levels to optimize stock availability.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information, and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
Package Handler
UPS Worldport
Louisville, Kentucky
06.2006 - 03.2012
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Assisted in training new employees on package handling processes.
- Maintained a clean work environment by removing debris from the loading dock area.
- Labeled parcels accurately according to company guidelines.
- Resolved conveyor system issues by clearing jams and blockages.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Checked all outgoing shipments to ensure accuracy of contents.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Protected company inventory by maintaining and organizing storage areas.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Participated in regular safety meetings and training sessions.
- Adapted to various environmental conditions in warehouse and outdoor settings.
- Performed preventive maintenance on material handling equipment to ensure operational efficiency.
- Followed company policies and procedures for secure package handling.
- Scanned and sorted incoming packages by destination and priority, maintaining accuracy.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Used digital database to keep records of units and stock moved.
Correctional Officer
Kentucky Correctional Institution for Women
Pewee Valley, Kentucky
2012 - 2012
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.
- Conducted headcounts to ensure that all inmates were accounted for.
- Performed head counts, checking cells for missing inmates.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Used appropriate means to discipline prisoners.
Cashier / Pizza Cook
Bearnos Pizza
Louisville, Kentucky
2005 - 2007
- Processed customer transactions efficiently, ensuring accurate cash handling and minimizing discrepancies.
- Maintained cleanliness and organization of the checkout area, promoting a welcoming environment.
- Collaborated with team members to restock merchandise and ensure adequate inventory levels.
- Trained new cashiers on operational procedures, improving team efficiency and service quality.
- Managed cash drawer operations, performing regular audits to ensure accuracy throughout shifts.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Followed company security procedures for handling large sums of money.
- Kept work area clean by sweeping floors, washing surfaces, and disposing of trash.
- Prepared ingredients such as dough, sauce, and toppings for pizzas.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Complied with health department rules regarding sanitation practices in the kitchen.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Adhered to all health regulations regarding food storage and preparation.
- Notified managers when supplies were running low so they could be replenished.
- Stored food items correctly in designated containers and storage areas.
Education
Associates - Criminal Justice
Brown Mackie College
Louisville, KY12-2011
Skills
- Quickbooks
- Payment reconciliation
- Customer account management
- Invoice verification
- Accounts receivable reporting
- Data accuracy assurance
- Financial compliance
- Aging report monitoring
- Document processing
- Effective communication
- Attention to detail
- Invoice preparation
- Accurate payment posting
- Bill processing
- Data inputting
- Microsoft Excel
- Spreadsheets and journal entries
- Accounts receivable expertise
- Data entry and management
- Invoice processing
- Payment posting
- Aging reports analysis
- Credit and collections
- Account reconciliation
- Month-end closing procedures
- Bookkeeping
References
References available upon request.
Timeline
Accounts Receivable Specialist
Valiant Management & Holdings
08.2021 - 11.2025
Cashier
Cox's Smokers Outlet
06.2007 - 10.2012
Package Handler
UPS Worldport
06.2006 - 03.2012
Process and Refunds Coordinator
Carewise Health
2019 - 2021
Accounts Payable Clerk
J & J Transportation
2018 - 2019
Terminal Clerk
Estes Express Lines
2014 - 2018
Lead Operator
Indratech
2012 - 2014
Correctional Officer
Kentucky Correctional Institution for Women
2012 - 2012
Cashier / Pizza Cook
Bearnos Pizza
2005 - 2007
Associates - Criminal Justice
Brown Mackie College