Hi, I’m
Ashley Bowen
Mansfield,GA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
years of professional experience
1
Certification
Work History
Rockdale County Government
911 DISPATCHER
02.2016 - Current
Job overview
- Followed established protocols for professional handling of emergency situations.
- Proved successful working within tight deadlines and fast-paced environment.
- Provided on-the-job training and coaching to develop new dispatchers.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Received over 200 calls per day for emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Kohls Department Store
Specialty Department Supervisor
11.2013 - 02.2016
Job overview
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Developed and implemented useful inventory management strategies to maximize sales
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Successfully drove new product lines to increase annual profits by 30%
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
R.S. Jones Building Services Inc.
Administrative Assistant
07.2008 - 11.2013
Job overview
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, or distribute to correct recipient.
- Developed strategies to streamline and improve office procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Supported company leaders by managing budgets, scheduling appointments, and organizing itineraries.
Education
Gordon CollegeBarnesville, GA
No Degree from Business Management
05.2006
Salem High SchoolConyers, GA
High School Diploma
05.2004
Skills
- Service Requests
- Basic Life Support Knowledge
- Information Intake
- Map Reading Skills
- Information Documentation
- Quality Assurance Requirements
- Teamwork and Collaboration
- Crisis Management
- Customer Needs Assessments
- Data Entry
- Conflict Resolution
Additional Information
- References available upon request
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Certified in CPR, Through the American Heart Association - Expires May 2024
- Leadership in Public Safety: Theory and Practice (series of 3 classes)
- January 2019, March 2019, & June 2019
- Georgia Crisis Intervention Team (CIT) Training for 9-1-1- October 2019
- Management Series 1-3 July17-21 2023, August August 7-11, August 14-18 2023
Timeline
911 DISPATCHER
Rockdale County Government
02.2016 - Current
Specialty Department Supervisor
Kohls Department Store
11.2013 - 02.2016
Administrative Assistant
R.S. Jones Building Services Inc.
07.2008 - 11.2013
Gordon College
No Degree from Business Management
Salem High School
High School Diploma