Ashley Bowles
Aiken,SC
Summary
Accomplished Billing Specialist offering well-honed account management experience. Leverages excellent organizational and problem-solving skills to maintain billing and increase account collections. Skilled in maintaining precise records and building relationships with clients. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Billing Specialist
SouthEast Retina Center/Eye Health America
Augusta, GA
03.2019 - 01.2024
- Assisted with other administrative tasks as assigned.
- Performed insurance verification, pre-certification and pre-authorization.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Worked with team members and leadership to identify and develop process improvements.
- Answered customer inquiries regarding billings, payments, account status.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Completed day-to-day duties accurately and efficiently.
- Planned and completed group projects, working smoothly with others.
- Answered (Various) calls per shift to assist with customer questions and concerns.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Answered customer questions to maintain high satisfaction levels.
- Safeguarded medical records to maintain patient confidentiality.
- Processed and invoiced records requests from patients, providers and third parties.
- Scanned and validated medical records for upload.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Pulled patient records and transferred information to appropriate parties.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Processed incoming medical records requests.
- Tracked and processed release of information requests.
- Handled new enrollments by entering customers' data and reviewing information.
Education
Medical Billing And Coding - Medical Billing And Coding
Miller-Motte Technical College
Augusta, GA06-2020
Skills
- Insurance Verification
- Customer Engagement
- Decision-Making
- HIPAA Compliance
- Billing Dispute Resolution
- Deadline Adherence
Certification
- Certification from Miller-Motte Technical College in Medical Billing and Coding
References
References available upon request.
Timeline
Billing Specialist
SouthEast Retina Center/Eye Health America
03.2019 - 01.2024
Medical Billing And Coding - Medical Billing And Coding
Miller-Motte Technical College
- Certification from Miller-Motte Technical College in Medical Billing and Coding
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