Ashley Bowling
Huntsville,AL
Summary
Versatile and dynamic professional with a proven track record at JSE-(Jason Steward Enterprise), adept in Office Management and demonstrating exceptional Customer Service skills. Excelled in enhancing customer satisfaction and streamlining documentation processes, showcasing a commitment to accuracy and efficiency. Known for a positive attitude and the ability to resolve complex issues, significantly improving operational workflows.
Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Assistant
JSE-(Jason Steward Enterprise)
06.2024 - Current
- Facilitated efficient transfer of ownership between buyers and sellers by verifying required documentation for each transaction type.
- Maintained strict adherence to company policies and legal requirements, ensuring proper handling of sensitive customer information throughout the vehicle titling process.
- Assisted customers in resolving complex title issues by researching discrepancies and guiding them through necessary corrective actions.
- Monitored payments due from customers or dealerships, proactively addressing past-due accounts to maintain financial integrity.
- Enhanced customer satisfaction by providing timely and accurate information on vehicle title status and requirements.
- Reduced errors in title administration by implementing a thorough quality control procedure for all submitted paperwork.
- Ensured data accuracy within the database system through meticulous entry, review, and maintenance of vehicle title records.
- Expedited lien release processing by closely monitoring outstanding loans and coordinating with lenders for timely resolution.
- Maintained up-to-date knowledge of state-specific regulations, ensuring compliance with changing laws pertaining to vehicle titles.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Contacted Alabama Motor Vehicle Department to determine status of pending titles.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Created documents with applicant information and verified data against My DMV Alabama database information.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Assisted in maintaining a positive online environment through active moderation of chat discussions.
Notary Public
Bowling 24/7 Mobile Notary Service
01.2022 - Current
- I run a small Mobile Notary Business for extra knowledge for myself as well as having a convenience for those who can not leave there home or a facility or incarcerated
- But also Notarize all needs as if a job required needing a Notary
- My commission expires January/10/2026
Assitant
James Bowling Painting
07.2019 - Current
- All work I provide is from my personal office
- I Assist with doing all book keeping, payroll for the company, answering calls and making calls to customers on accepting or declining jobs
- I make all invoices for the company and provide customer service to all major companies wanting to make a company contract
- Do all work behind Personal business Computer and Headset
Customer Service Representative
Iqor
09.2022 - 09.2023
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Supported department goals by consistently meeting or exceeding established metrics related to call quality, timeliness, and accuracy.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
- Improved call center performance by consistently maintaining a high level of professionalism and productivity.
- Reduced call handling time with efficient problem-solving skills and comprehensive knowledge of Medicare policies and procedures.
- Facilitated timely issue resolution, coordinating with diverse departments and healthcare providers as needed.
- Ensured compliance with all applicable laws and regulations, staying up to date with changes in policy and reporting requirements.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Advisor ll
Nationwide Mutual Insurance Company
02.2020 - 05.2022
- I worked for home for Nationwide Insurance as an Advisor ll during covid, I enjoyed it very much
- The job consisted of taking calls from clients and helping them figure out any issues they may have had going on, taking payments as well as taking Accident reports and making sure they were sent to the correct department for review
- The job requires very good computer skills and very good communication with customers and understanding Insurance situations so they can be explained which i was trained for that part of the job
Phone Operator/Customer Service
A Place For Mom
03.2017 - 11.2020
- Full time Customer Service Position which was completely virtual
- I provided customer care to customers calling in needing assistant finding a in home care provider and sending them leads to facilities or personal in home care assistants whom provide either short term or long term care for the elderly
- I then would contact the company that the family chose to go with or the personal in home care provider which therefore I did all the communication and documents via computer and email from client and/or potential client to company
CNA - Certified Nursing Assistant
Huntsville Health and Rehabilitation
08.2013 - 04.2016
- Provided Patient Care includes bathing, dressing, feeding, incontinence, geriatric and bariatric daily care for all patient's needs
- Customer care and Customer service for family members, providing tours to family members as well as providing questions and answers
- Answering phones and delivering messages to drs, nurses, clients and making appointments
- Daily charting
Education
GED -
Albert P Brewer High School
Sommerville, AL05.2008
Skills
- Bookkeeping
- Payroll
- QuickBooks
- Vital Signs
- Office Management
- Event Planning
- Meal Preparation
- Caregiving
- Personal Assistant Experience
- Microsoft Outlook
- Data Entry
- Customer Service
- Positive Attitude
- Time Management
- File Organization
- Organizing and Categorizing
- Verbal Communication
- Dedicated Team Player
- Administrative Support
- Resourceful
- Office Administration
- Prioritizing Work
- Mail handling
- Appointment Scheduling
- Professional and mature
- Strong Problem Solver
- Scheduling appointments
- Front Office Management
- Scheduling
- Documentation And Reporting
- Schedule Management
- Valid Driver's License
- Payment Processing
- Multi-line phone proficiency
- Customer Relationship Management (CRM)
- Patient Charting
- Medical Terminology
- Presentation Preparation
- 34 wpm Typing Speed
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA Compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Communication abilities
- HIPAA
- Patient support
- Blood culture collection
- Capillary puncture
- Specimen Preparation
- Medical terminology knowledge
- Infection Control
- Quality Control
- Paperwork Processing
- Patient preparation
- Syringe method
- Quality control guidelines
- Geriatric phlebotomy
- Skin puncture
- Hemoglobin Testing
- Proper labeling
- Sanitation and sterilization
- Multitasking Abilities
- Butterfly Venipuncture
- Excellent Communication
- Phlebotomy Technician (PT)
- Finger Stick Method
- Certified in CPR/AED
Certification
Certified Nursing Assistant (CNA), 08/12, Present
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - Alabama Department of Health Services. (CPT) 10/21/2024-Present
Assessments
- Basic attention to detail, Familiar, 11/21
- Written communication, Familiar, 11/21
Languages
English
Full Professional
Timeline
Office Assistant
JSE-(Jason Steward Enterprise)
06.2024 - Current
Customer Service Representative
Iqor
09.2022 - 09.2023
Notary Public
Bowling 24/7 Mobile Notary Service
01.2022 - Current
Advisor ll
Nationwide Mutual Insurance Company
02.2020 - 05.2022
Assitant
James Bowling Painting
07.2019 - Current
Phone Operator/Customer Service
A Place For Mom
03.2017 - 11.2020
CNA - Certified Nursing Assistant
Huntsville Health and Rehabilitation
08.2013 - 04.2016
Certified Nursing Assistant (CNA), 08/12, Present
- Certified Phlebotomy Technician (CPT) - National Healthcareer Association (NHA).
- Licensed Phlebotomist - Alabama Department of Health Services. (CPT) 10/21/2024-Present
GED -
Albert P Brewer High School
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