Ashley Bowman
Phoenix,AZ
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing internal and external team members to adhere to project timelines in accordance with client's standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
AnswerLab
09.2021 - 03.2023
- Oversee project logistics from initiation to execution
- Examples include addressing logistical questions from clients, managing and overseeing recruitment of research participants (including recruitment screener writing), and ensuring compliance with project timelines
- Coordinate internal project logistics, such as roles & responsibilities as well as internal meeting set up
- Facilitate ongoing effective and proactive communication with clients via email, their chosen communication platform, and in remote meetings
- Utilize content and project management tools, such as Box, Google Docs, Salesforce, Slack, and Guru to coordinate documentation/communications across the project team
- Build client accounts by being an expert on their preferences and project specifics, fostering a long-term relationship
- Oversee recruitment vendors, research labs, technology suppliers, and independent contractors to ensure on-time and quality deliverables
- Track overall program details for clients; ensure continuity of execution across projects with a specific client to ensure adherence to special requirements (specialized NDAs, protocols, or other processes unique to the client)
- Own processes and upon project completion, recommend changes in processes, vendor selection or scope for future projects
- Oversee recruitment best practices, act as resource to Strategy team about recruit feasibility/capabilities/timelines
- Oversee screener best practices, including development/maintenance of screener questions database for recruit criteria
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Coordinated material procurement and required services for projects within budget requirements.
Recruit Coordinator
Behalf of Google, AnswerLab
01.2022 - 10.2022
- Cross-trained as a Recruit Coordinator supporting long-term Google engagement
- Review initial project details and create a recruitment plan
- Create and maintain project milestones and timelines for every project through completion
- Collaborate with clients to understand the target audience(s) seeking to recruit and use participant databases to find the right people based on the target audience(s)
- Craft recruitment plans outside of the participant database, should creative solutions be required, for studies with complex target audiences; this may involve coordination with other teams or vendors to source niche profiles
- Manage client expectations through proactive communication and planning to ensure team alignment
- Track participant attendance to each project and ensure timely delivery of participant incentives
- Collaborate and support other team members on projects, tasks, or timelines
- Provide relevant insights on process and tools to other team members and/or client
Senior Analyst
Beachbody
07.2020 - 09.2021
- Primary point of contact for the implementation of smaller-scale retention, loyalty/engagement and revenue generation strategies at the global partner sites
- Analyzed various data sets and survey results to identify pain points and engagement and retention opportunities
- Managed and implement small-scale projects to completion; work with leadership teams to develop pilots, and success metrics
- Performed random after-contact call/chat monitors and perform live test inquiries post-product launches, and key process/policy changes
- Coordinated and held regular calibration sessions with partners for alignment and cross-accountability
- Analyzed partner performance to identify gaps; provided recommendations for improvement to vendor management; Took appropriate action on all actions driving complaints and escalations
- Developed clear and concise high-level presentations (PowerPoint, Google) to present to senior leadership monthly
Sr. Associate
J.D. Power
Westlake Village, California
01.2020 - 07.2020
- Served as a point of contact and project manager for an existing client account
- Review Scope of Work and manage requests to adhere to budget
- Provide ad-hoc analysis upon client request, including detailed explanation of process, custom data, changes/updates to programming and survey design
- Created quarterly business review presentations to highlight KPIs and opportunities
Consumer Insights Associate
J.D. Power
Westlake Village, California
08.2017 - 01.2020
- Provide qualitative and quantitative insights for client’s digital products
- Present findings and recommendations to client’s web design teams
- Conduct analysis of survey data to help clients improve customer satisfaction and drive business results
- Create white papers and other thought leadership pieces and design client presentation material in collaboration with industry leads
- Reduced client facing errors by recommending data standardization and usage to ensure data integrity and efficiency
- Demonstrate flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
- Support design and implementation of survey instruments such as website questionnaires to obtain study information
- Collected data on competitors, consumers and marketplace to benchmark client performance
- Work closely with product development departments to create and maintain marketing materials for sales
Starbucks Barista – Assistant Manager
Vons
Thousand Oaks, CA
01.2013 - 08.2017
- Contributed to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Demonstrated integrity, honesty, and knowledge that promote the culture, values and mission of Starbucks. Maintained and modeled a calm demeanor during periods of high volume or unusual events; continued to keep store operating to standard and sets a positive example for the shift team.
- Developed positive relationships with shift team by understanding and addressing individual motivation, needs and concerns
- Engaged in conversation with customers to understand customer needs and the needs of the community in which the store is located
- Modeled a customer comes first attitude, delivered legendary customer service, and supervised partners to ensure they delivered legendary customer service; Monitored customer feedback to improve barista performance and customer service
- Reviewed store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift team to achieve operational goals. Communicated ideas to the store manager for broader areas of improvement.
Education
MBA - Business Leadership
Capella University
06.2019 - 12.2020
Bachelor of Arts - Liberal Arts
California State Channel Islands
08.2015 - 05.2017
Skills
SPSS, Medallia, Tableau, Power BI
Timeline
Recruit Coordinator
Behalf of Google, AnswerLab
01.2022 - 10.2022
Project Manager
AnswerLab
09.2021 - 03.2023
Senior Analyst
Beachbody
07.2020 - 09.2021
Sr. Associate
J.D. Power
01.2020 - 07.2020
MBA - Business Leadership
Capella University
06.2019 - 12.2020
Consumer Insights Associate
J.D. Power
08.2017 - 01.2020
Bachelor of Arts - Liberal Arts
California State Channel Islands
08.2015 - 05.2017
Starbucks Barista – Assistant Manager
Vons
01.2013 - 08.2017
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