Ashley Bowman
Concord,NC
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
13
13
years of professional experience
Work History
Income Maintenance Lll- Leadworker/Trainer
Cabarrus County Dept Of Social Services
2024.01 - Current
- Increase team productivity by effectively delegating tasks and setting clear expectations.
- Resolve conflicts within the team swiftly and professionally, maintaining a harmonious work atmosphere.
- Assist senior management with strategic planning initiatives aimed at driving long-term business success.
- Conduct regular progress reviews with individual employees to assess performance levels and identify areas for improvement.
Claims Coverage Professional
Allstate
2016.09 - 2023.10
- Conducted thorough investigations by gathering and analyzing relevant information, reviewing policy terms and conditions, and interviewing claimants and witnesses.
- Consistently provided exceptional customer service, demonstrating empathy, professionalism, and responsiveness in interactions with policyholders and claimants.
- Analyzed and interpret insurance policies and contracts, resulting in a 95% accuracy rate in determining coverage terms, conditions, and exclusions.
- Studied existing and proposed positions, assist departments in recruitment, classification, and compensation procedures, review job descriptions, and prepare proposals
- Collaborated with hiring managers to develop position descriptions, establish qualification requirements, and determine appropriate assessment methods
Income Maintenance Caseworker Ll
Cabarrus County Dep Of Social Services
2014.11 - 2016.09
- Utilized data analysis skills to identify trends or patterns within caseloads, informing strategic decision-making processes for the agency.
- Improved efficiency by developing standardized documentation templates for case records and correspondence.
- Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
- Expedited resolution of client concerns by addressing questions promptly or escalating issues to supervisors as needed.
Human Resources Analyst
State Employees Federal Credit Union
2011.08 - 2014.11
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
- Facilitated resolution of employee relations issues by providing guidance, mediation, and conflict resolution services.
Education
MBA - Human Resources Management
Strayer University
Washington, DC08.2015
Bachelor of Arts - Business Management
North Carolina A & T State University
Greensboro, NC06.2011
Skills
- Conflict Resolution
- Excellent Communicator
- Organizational Skills
- Attention to Detail
- Problem Solving
- Recruitment and Selection
- Time Management Ethical and Discreet
- Performance Management
Timeline
Income Maintenance Lll- Leadworker/Trainer
Cabarrus County Dept Of Social Services
2024.01 - Current
Claims Coverage Professional
Allstate
2016.09 - 2023.10
Income Maintenance Caseworker Ll
Cabarrus County Dep Of Social Services
2014.11 - 2016.09
Human Resources Analyst
State Employees Federal Credit Union
2011.08 - 2014.11
MBA - Human Resources Management
Strayer University
Bachelor of Arts - Business Management
North Carolina A & T State University
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