Ashley Boyce
Eagle Lake,FL
Summary
Accomplished General Manager with a proven track record at Mcopco McDonalds, enhancing operational efficiency and customer satisfaction. Expert in inventory and cost management, coupled with a knack for fostering collaborative teams and boosting employee retention. Achieved significant improvements in service quality and profitability through strategic leadership and innovative problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Mcopco Mcdonalds
10.2022 - Current
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and food cost.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by fostering positive work environment.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
General Manager
Caspers Company McDonalds
08.2004 - 10.2022
- Reviewed financial reports to identify trends for strategic adjustments.
- Analyzed competitive landscape for informed decision-making in product development.
- Streamlined operational processes by implementing best practices.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, scheduling, and food cost
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
H.U Graduate - Business
Hamburger University
Chicago, IL02-2018
High School Diploma -
Armwood High School
Tampa, FL05-2006
Skills
- Collaborative Team Development
- Effective Problem Solving
- Operational Efficiency Management
- Workforce Skill Enhancement
- Customer Engagement Practices
- Inventory Management
- Cost Management
- Relationship Building Skills
- Staff training and development
- Administrative skills
- P&L management
- Labor cost controls
Certification
- ServSafe Certified
- ServSafe Proctor Certification
- Hamburger University Graduate
Timeline
General Manager
Mcopco Mcdonalds
10.2022 - Current
General Manager
Caspers Company McDonalds
08.2004 - 10.2022
H.U Graduate - Business
Hamburger University
High School Diploma -
Armwood High School
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