Ashley Boyd
Memphis
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
9
9
years of professional experience
Work History
Health Information Operations Supervisor
Datavant
Memphis, TN
03.2023 - Current
- Enhanced operational efficiency by overseeing daily activities and ensuring smooth workflow.
- Supervised team to improve productivity and meet organizational goals.
- Improved employee performance with effective training and development programs.
- Coordinated cross-functional teams, streamlining communication and collaboration.
- Developed and implemented strategies for maximizing operational output.
- Collaborated with leadership to align operational strategies with organizational objectives.
- Improved staff efficiency by introducing new tools and technologies.
- Monitored key performance indicators to ensure alignment with company goals.
- Supervised a diverse team, promoting an inclusive and collaborative work culture.
- Spearheaded change management initiatives, facilitating smooth transitions.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Health Information Operations Supervisor
CIOX HEALTH
Memphis, Tennessee
03.2023 - Current
- Manage 10 or more team members at an assigned site and remotely
- Answer day to day questions and emails from Client Service Representatives
- Set and maintain goals for client service representatives
- Create new training materials
- Assist Health Information Operation Manager with day-to-day operations
- Hold 1:1 meeting with the staff
- Properly manage the pending inventory using Power BI and Healthsource reports
- Onboard new team members
- Hold meetings with the client and provide support
- Create and initiate methods to increase productivity
- Create and implement new procedures
- Hold daily team meetings
- Provide site coverage
- Schedule medical chart pickups
- Assign tasks to client service representatives
- Mentor and develop client service representatives
- Receive incoming requests for information requests by opening mail via tangible mail, email and faxes and logging into Epic
- Completes requests accurately and sufficiently according to established procedures and HIPPA guidelines
- Provide excellent customer service by being attentive, respectful, and professional
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing the appropriate information to the requester
- Generate and analyze reports for clients and upper leadership
- Participates in project teams and committees to advance operational Strategies and initiatives as needed
- Provides training to client on company software
- Other duties as assigned
Site Client Service Supervisor
CIOX HEALTH
Memphis, Tennessee
01.2020 - Current
- Manage 8 or more team members at an assigned site and remotely
- Answer day to day questions and emails from Client Service Representatives
- Train new and current client service representatives
- Create new training materials
- Assist Area Manager and Regional Manager with day-to-day operations
- Assist with 1:1 meeting with the staff
- Properly manage the pending inventory using Power BI and Healthsource reports
- Assist with onboarding new team members
- Attend meetings with the client and provide support
- Make recommendations for methods to increase productivity
- Create and implement new procedures
- Assist and hold team meetings
- Provide site coverage
- Schedule chart pickups
- Assign tasks to client service representatives
- Mentor and develop client service representatives
- Receive incoming requests for information requests by opening mail via tangible mail, email and faxes and logging into Epic
- Completes requests accurately and sufficiently according to established procedures and HIPPA guidelines
- Provides excellent customer service by being attentive, respectful, and professional
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing the appropriate information to the requester
- Generates reports for manager or facility as directed
- Participates in project teams and committees to advance operational Strategies and initiatives as needed
- Assist with training the client
- Hold engaging events with the team
- Other duties as assigned
Patient Care Assistant
METHODIST UNIVERSITY
Memphis, Tennessee
10.2022 - 08.2023
- Accurately document information in patient's chart
- Communicate changes in patient's condition and other concerns to multidisciplinary team
- Promote patient comfort by responding quickly to calls and handling diverse needs
- Ambulate patients with appropriate assistive devices and use of proper body mechanics
- Document patient intake and dietary requirements, also assist with feeding and monitoring
- Engage with patient families and friends to provide courteous, efficient visit experience
- Promote patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting, and exercising
- Survey the unit and patients rooms for cleanliness and maintenance issues
- Assist nursing staff
- Other duties as assigned
Lead Client Service Representative
CIOX HEALTH
Memphis, Tennessee
02.2019 - 01.2020
- Receives incoming requests for information requests by opening mail via tangible mail, email and faxes and logging into Epic
- Completes requests accurately and sufficiently according to established procedures and HIPPA guidelines
- Provides excellent customer service by being attentive, respectful, and professional
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing the appropriate information to the requester
- Assign tasks to client service representatives
- Create new training materials
- Provide site coverage
- Assist and hold team meetings
- Assist in training new and current client service representatives
- Answer day to day questions and emails from Client Service Representatives
- Participates in project teams and committees to advance operational Strategies and initiatives as needed
- Inform senior leadership of issues, opportunities, or challenges
- Schedule chart pickups
- Hold engaging events with the team
- Other duties as assigned
Client Service Representative I
CIOX HEALTH
Memphis, Tennessee
09.2017 - 02.2019
- Receives incoming requests for information requests by opening mail via tangible mail, email and faxes and logging into Epic
- Completes requests accurately and sufficiently according to established procedures and HIPPA guidelines
- Provides excellent customer service by being attentive, respectful, and professional
- Demonstrates helpful and effective telephone etiquette and customer service skills by providing the appropriate information to the requester
Sitter/Receptionist
TREZEVANT MANOR RETIREMENT COMMUNITY
Memphis, Tennessee
07.2016 - 02.2018
- Help residents with daily living, which might include bathing and washing and dressing
- Assist with recreational and social activities
- Provide assistance to residents who have limited mobility by helping them walk or transporting in a wheelchair
- Perform administrative tasks such as answering phones and greeting visitors
Experience Data Entry Specialist
ST. JUDE CHILDRENS RESEARCH HOSPITAL/ALSAC
Memphis, Tennessee
11.2015 - 04.2017
- Company Overview: APPLEONE TEMPORARY AGENCY
- Use knowledge of ALSAC systems, data entry standards and fundraising programs to update the donor file
- Use Certain Scan System to load documents into Malvro system
- Use a high degree of concentration to visually read letters and notes from donors, and make decisions based on donor requests
- Manually update and maintain vital donor information necessary to properly select donors from future appeals
- Consistently meets the department goal of less than 2% error rate
- APPLEONE TEMPORARY AGENCY
Education
Certification - Medical Billing And Coding W/ Health Information C
DeVry University
Lisle, ILBachelors Professional Studies - Healthcare Administration
UNIVERSITY OF MEMPHIS
Memphis, Tennessee05.2015
Skills
- Microsoft Office Applications
- Excellent Written and Verbal Communication Skills
- Customer Service Skills
- Proficient in 10-key
- Data Entry
- Release of Information
- Various EMRs (Epic)
- Works well as a team and independently
- Power BI Reports
Timeline
Health Information Operations Supervisor
Datavant
03.2023 - Current
Health Information Operations Supervisor
CIOX HEALTH
03.2023 - Current
Patient Care Assistant
METHODIST UNIVERSITY
10.2022 - 08.2023
Site Client Service Supervisor
CIOX HEALTH
01.2020 - Current
Lead Client Service Representative
CIOX HEALTH
02.2019 - 01.2020
Client Service Representative I
CIOX HEALTH
09.2017 - 02.2019
Sitter/Receptionist
TREZEVANT MANOR RETIREMENT COMMUNITY
07.2016 - 02.2018
Experience Data Entry Specialist
ST. JUDE CHILDRENS RESEARCH HOSPITAL/ALSAC
11.2015 - 04.2017
Bachelors Professional Studies - Healthcare Administration
UNIVERSITY OF MEMPHIS
Certification - Medical Billing And Coding W/ Health Information C
DeVry University