Ashley Boyer
Reading,PA
Summary
Graduate Nurse looking to expand knowledge and to challenge critical thinking skills. I am dedicate to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. I pride myself on being able to get to know my patients and building a trusting relationship with them. I am an extremely hard worker who picks up new skills quickly. I love to learn new things and to expand my knowledge in new techniques.
Overview
11
11
years of professional experience
Work History
Patient Care Assistant
Saint Joseph Hospital
2500 Bernville Road Reading Pa L
05.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
Residential Aid
PCS Mental Health
Mohnton, PA
11.2022 - 04.2023
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Maintained detailed records of residents'' progress, updating care plans as necessary to reflect changes in their health or circumstances effectively.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Provided supervision during outings and group excursions, promoting safety while fostering an enjoyable experience for all participants involved in each activity.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Medical Receptionist
Eye Consultants Of Pennsylvania
Pottstown, PA
11.2019 - 09.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Product Operations Coordinator
LexisNexis
10.2017 - Current
- Organize clients requests in a timely matter
- Communicate between client and law enforcement in regards to clients requests
- Pay attention to detail
- Use specific machines for work place (folder inserter, scanners, postage machine, and etc.)l
- Proficient level uses of Microsoft programs
- Maintain organized in a fast pace environment
- Prioritize
- Problem solving
- Collaborated with cross-functional teams to help improve operational workflow.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in warehouse.
- Led operational initiatives to solve ongoing strategic operations challenges.
Records Coordinator
Insight global
06.2017 - 10.2017
- Organize clients requests in a timely matter
- Communicate between client and law enforcement in regards to clients requests
- Pay attention to detail
- Use specific machines for work place (folder inserter, scanners, postage machine, and etc.)l
- Proficient level uses of Microsoft programs
- Maintain organized in a fast pace environment
- Prioritize
- Problem solving
- Collaborated with cross-functional teams to help improve operational workflow.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in warehouse.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Streamlined records management processes by implementing digital filing systems and reducing physical storage space.
Lead Sales Associate
WAWA
Douglassville, PA
02.2016 - 06.2017
- Supervise other associates
- Make deposits
- Prioritized and accomplished wide range of tasks each shift
- Followed company protocols.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Barista
Starbucks
05.2014 - 01.2016
- Made and served hundreds of café beverages and drive thru beverages per day with speed, quality and consistency
- Memorized recipes for specialty coffee beverages and seasonal offers
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prioritized drink requests while managing interruptions
- Complied with standards for merchandising, stocking and storing products
- Developed and demonstrated skillful and creative latte art to engage customers
- Cleaned counters, machines, utensils and seating areas
- Constantly expanded personal knowledge of coffee styles and varieties
- Trained new team members.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
American Eagle
10.2013 - 12.2013
- Prepared merchandise for sales floor
- Excellent communication skills
- Handled customer issues
- Reported incidents to management
- Offered strong communication to other co-workers
- Prioritized and accomplished wide range of task each shift.
Sales Associate
Pacsun
07.2013 - 09.2013
- Kept work area clean
- Provided great customer service
- Prepared merchandise for sales
- Suggested accessories and complementary purchases
- Maintained adherence to all company protocols
- Monitored entrances, exits and fitting rooms for signs of theft
- Prioritized and accomplished wide range of task each shift
- Worked collaboratively in a team environment
- Provided repeat customers with exceptional care and attention.
Education
High School Diploma - General Studies
Agora
King of Prussia, PAAssociate Degree In Nursing - Nursing
Reading Area Community College - Currently a student
Reading, PASkills
- Database Coordination
- Healthcare Operations
- ADL Support
- Organizational Standards
- Documentation
- Safety Protocols
- Organizational Skills
- Written and Verbal Communication
- Relationship Building
- Strategic Planning
- Patient Monitoring
- Nursing Background
- Proficient in Microsoft
- Medical Terminology
- Case Management
- Patient Education
- Health Assessments
- Nursing Assistance
- Care Planning
- Goal Setting
- Risk Management
- CPR Certification
Skills Highlights
- Active listening skills
- Energetic work attitude
- Adaptive team player
- Customer service expert
- Courteous demeanor
- Sharp problem solver
- Strong organizational skills
Timeline
Patient Care Assistant
Saint Joseph Hospital
05.2023 - Current
Residential Aid
PCS Mental Health
11.2022 - 04.2023
Medical Receptionist
Eye Consultants Of Pennsylvania
11.2019 - 09.2022
Product Operations Coordinator
LexisNexis
10.2017 - Current
Records Coordinator
Insight global
06.2017 - 10.2017
Lead Sales Associate
WAWA
02.2016 - 06.2017
Barista
Starbucks
05.2014 - 01.2016
Sales Associate
American Eagle
10.2013 - 12.2013
Sales Associate
Pacsun
07.2013 - 09.2013
High School Diploma - General Studies
Agora
Associate Degree In Nursing - Nursing
Reading Area Community College - Currently a student