Ashley Boyer
Reading,PA
Summary
Graduate Nurse looking to expand knowledge and to challenge critical thinking skills. I am dedicate to providing every patient with top-notch service and support through high-quality care and efficient management of unit documentation. I pride myself on being able to get to know my patients and building a trusting relationship with them. I am an extremely hard worker who picks up new skills quickly. I love to learn new things and to expand my knowledge in new techniques.
Overview
11
11
years of professional experience
Work History
Patient Care Assistant
Saint Joseph Hospital
05.2023 - Current
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
- Monitored vital signs regularly, assisting in early identification of potential health issues.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
- Provided emotional support to patients during difficult moments, fostering trust and rapport.
- Educated patients on personal hygiene practices, promoting self-care skills for long-term wellbeing.
Residential Aid
PCS Mental Health
11.2022 - 04.2023
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Enhanced the residential environment by maintaining a clean, safe, and organized living space for all residents.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Promoted resident independence by offering guidance and support in performing various tasks such as personal hygiene, dressing, and mobility.
- Facilitated social engagement among residents through the coordination of group activities, outings, and events.
- Provided emotional support to residents during times of distress or difficult transition periods, fostering a sense of trust and security within the community.
- Maintained detailed records of residents'' progress, updating care plans as necessary to reflect changes in their health or circumstances effectively.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Supported meal preparation efforts by assisting with menu planning, portioning food items appropriately for each resident''s dietary requirements or restrictions while adhering to sanitation guidelines diligently.
- Contributed positively to staff meetings by sharing insights on resident behavior trends, suggesting new strategies for addressing challenges collaboratively as a team when necessary.
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Provided supervision during outings and group excursions, promoting safety while fostering an enjoyable experience for all participants involved in each activity.
- Managed resident disputes calmly and professionally; facilitated resolutions that respected individual preferences while preserving overall harmony within the community.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Medical Receptionist
Eye Consultants Of Pennsylvania
11.2019 - 09.2022
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Product Operations Coordinator
LexisNexis
10.2017 - Current
- Organize clients requests in a timely matter
- Communicate between client and law enforcement in regards to clients requests
- Pay attention to detail
- Use specific machines for work place (folder inserter, scanners, postage machine, and etc.)l
- Proficient level uses of Microsoft programs
- Maintain organized in a fast pace environment
- Prioritize
- Problem solving
- Collaborated with cross-functional teams to help improve operational workflow.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in warehouse.
- Led operational initiatives to solve ongoing strategic operations challenges.
Records Coordinator
Insight global
06.2017 - 10.2017
- Organize clients requests in a timely matter
- Communicate between client and law enforcement in regards to clients requests
- Pay attention to detail
- Use specific machines for work place (folder inserter, scanners, postage machine, and etc.)l
- Proficient level uses of Microsoft programs
- Maintain organized in a fast pace environment
- Prioritize
- Problem solving
- Collaborated with cross-functional teams to help improve operational workflow.
- Supervised ongoing daily production phases.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Troubleshot equipment to reduce service calls and downtime.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in warehouse.
- Led operational initiatives to solve ongoing strategic operations challenges.
- Streamlined records management processes by implementing digital filing systems and reducing physical storage space.
Lead Sales Associate
WAWA
02.2016 - 06.2017
- Supervise other associates
- Make deposits
- Prioritized and accomplished wide range of tasks each shift
- Followed company protocols.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Barista
Starbucks
05.2014 - 01.2016
- Made and served hundreds of café beverages and drive thru beverages per day with speed, quality and consistency
- Memorized recipes for specialty coffee beverages and seasonal offers
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Prioritized drink requests while managing interruptions
- Complied with standards for merchandising, stocking and storing products
- Developed and demonstrated skillful and creative latte art to engage customers
- Cleaned counters, machines, utensils and seating areas
- Constantly expanded personal knowledge of coffee styles and varieties
- Trained new team members.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Sales Associate
American Eagle
10.2013 - 12.2013
- Prepared merchandise for sales floor
- Excellent communication skills
- Handled customer issues
- Reported incidents to management
- Offered strong communication to other co-workers
- Prioritized and accomplished wide range of task each shift.
Sales Associate
Pacsun
07.2013 - 09.2013
- Kept work area clean
- Provided great customer service
- Prepared merchandise for sales
- Suggested accessories and complementary purchases
- Maintained adherence to all company protocols
- Monitored entrances, exits and fitting rooms for signs of theft
- Prioritized and accomplished wide range of task each shift
- Worked collaboratively in a team environment
- Provided repeat customers with exceptional care and attention.
Education
High School Diploma - General Studies
Agora
King of Prussia, PAAssociate Degree In Nursing - Nursing
Reading Area Community College - Currently a student
Reading, PASkills
- Database Coordination
- Healthcare Operations
- ADL Support
- Organizational Standards
- Documentation
- Safety Protocols
- Organizational Skills
- Written and Verbal Communication
- Relationship Building
- Strategic Planning
- Patient Monitoring
- Nursing Background
- Proficient in Microsoft
- Medical Terminology
- Case Management
- Patient Education
- Health Assessments
- Nursing Assistance
- Care Planning
- Goal Setting
- Risk Management
- CPR Certification
Skills Highlights
- Active listening skills
- Energetic work attitude
- Adaptive team player
- Customer service expert
- Courteous demeanor
- Sharp problem solver
- Strong organizational skills
Timeline
Patient Care Assistant
Saint Joseph Hospital
05.2023 - Current
Residential Aid
PCS Mental Health
11.2022 - 04.2023
Medical Receptionist
Eye Consultants Of Pennsylvania
11.2019 - 09.2022
Product Operations Coordinator
LexisNexis
10.2017 - Current
Records Coordinator
Insight global
06.2017 - 10.2017
Lead Sales Associate
WAWA
02.2016 - 06.2017
Barista
Starbucks
05.2014 - 01.2016
Sales Associate
American Eagle
10.2013 - 12.2013
Sales Associate
Pacsun
07.2013 - 09.2013
High School Diploma - General Studies
Agora
Associate Degree In Nursing - Nursing
Reading Area Community College - Currently a student