Ashley Bradford
San Diego,CA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Claims Adjuster
GEICO
01.2022 - Current
- Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Streamlined internal processes by implementing new claims management software, increasing overall productivity.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Coordinated with medical professionals to evaluate injury claims fairly while ensuring policyholder needs were met throughout the healing process.
- Examined claims forms and other records to determine insurance coverage.
Administrative Coordinator
Mission Transportation
02.2019 - 03.2021
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of procedures.
- Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
- Developed strong working relationships with vendors, negotiating favorable contract terms while ensuring timely delivery of goods or services.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Administrative Assistant
SC Services
04.2015 - 10.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
Education
Bachelor of Business -
Ashford University
San Diego, CA2026
High School Diploma -
Charter School Of San Diego
San Diego, CA2018
Skills
- Insurance Policy Coverage Knowledge
- Familiar With Fraud Statutes
- Risk Assessment
- Underwriting Knowledge
- Casualty and Property Loss
- Best Practices Implementation
- Data Analysis
- Advanced Oral and Written Communication Skills
- Database Management
- Sales Background
- Organizational Skills
- Critical Thinking
- Attention to Detail
- Conflict Resolution
Timeline
Claims Adjuster
GEICO
01.2022 - Current
Administrative Coordinator
Mission Transportation
02.2019 - 03.2021
Administrative Assistant
SC Services
04.2015 - 10.2018
Bachelor of Business -
Ashford University
High School Diploma -
Charter School Of San Diego