Ashley Bradford
Rochester,IL
Summary
Hardworking administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
8
8
years of professional experience
Work History
Account Manager
State Farm
Springfiled, IL
02.2024 - Current
- Provided training and guidance to new Account Managers.
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
- Compiled data, tracked changes, and created reports in Excel spreadsheets.
- Provided administrative support for all departments in the organization as necessary.
- Assisted with special projects as requested from time-to-time by management team.
- Processed invoices and coded documents according to company procedure standards.
- Reviewed documents for accuracy before submission to external parties such as clients or vendors.
- Coordinated and managed daily administrative operations of the office.
Claims Adjuster
GEICO, Government Employees Insurance
San Diego, CA
03.2019 - 01.2024
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Presented cases at mediations or arbitrations as needed in order to facilitate dispute resolution process.
Account Assosicate
Plymouth VanLines
San Diego, CA
05.2019 - 04.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
Administrative Assistant
SC Services Inc
San Diego, CA
06.2016 - 07.2018
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Proofread content for typo-free emails and documentation.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Education
Bachelor's - Business Administration And Management
Universal Technical Institute
Springfield, IL06-2026
High School Diploma -
Patrick Henry High School
San Diego, CA06-2018
Skills
- Filing
- Data Analytics
- Account Management
- Complaint Management
- Customer Service
- Office Administration
- Clerical Support
- Database Management
- Paperwork Processing
- Call Management
Timeline
Account Manager
State Farm
02.2024 - Current
Account Assosicate
Plymouth VanLines
05.2019 - 04.2022
Claims Adjuster
GEICO, Government Employees Insurance
03.2019 - 01.2024
Administrative Assistant
SC Services Inc
06.2016 - 07.2018
Bachelor's - Business Administration And Management
Universal Technical Institute
High School Diploma -
Patrick Henry High School