Ashley Bradley
Columbia,South Carolina
Summary
Experienced and goal-oriented; pursuing a role that will allow utilization and demonstration of leadership to lead yet collaborate; provide effective solutions to complex scenarios; network; build and maintain valuable client/customer relations; and set new standards for success. Enter data into desktop application to accurately capture all responses. Demonstrate leadership skills and good interpersonal skills. Demonstrate oral and written communication skills. Proven ability to work as a team member. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Activity Therapist
SC Department of Corrections
Columbia , South Carolina
12.2020 - Current
- Under general supervision, plans, implements and coordinates activities and intervention to aid in development, maintenance, and expression of appropriate social and leisure lifestyles of patients admitted to Camille Graham women's institution specialized mental health program unit.
- Develops interactive therapeutic activities for 10-15 inmates per day based upon assessment of needs/interest and psychosocial aspect of care.
- Reviews findings from treatment team to assess inmate's skills and interest that contribute to developing individualized plan of care and increased results in success with care.
- Monitors response to treatment and changes plans as necessary.
- Attend divisional meetings and staff training as required.
- Managed safety of activity therapy work areas, maintaining quantity and variety of supplies
- Documented activity assessments, treatment goals, interventions and outcomes to supplement and reinforce patient medical record
- Promoted group-based interactions, providing support for clients requiring special modifications or considerations
- Assessed patients via observations and interviews, maintaining notes on needs, skills, interests and limitations
- Observed, analyzed and recorded patient progress during treatment sessions, modifying treatment programs
- Prepared and submitted reports and charts to treatment team to reflect patient reactions and evidence of progress or regression
- Organized recreation and therapy programs congruent with participants' therapy goals, abilities and personal interests
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Developed and maintained courteous and effective working relationships
Lead Survey Specialist (Lead Customer Service Representative)
Maximus
Blythewood, OR
03.2020 - 10.2020
- Responsible for using scripted responses to answer questions from callers, responding to escalated questions and priority calls for Census Questionnaire Assistance (CQA) contact center, answering questions from CSRs as needed, and assisting callers by researching and responding to frequently asked questions regarding completion of 2020 US Census forms
- Follow defined Census program information, processes, and procedures
- Answer inbound and outbound telephone calls using courteous, timely, and professional manners following approved scripts and using PC based application
- Respond to escalations and priority telephone inquiries using courteous and professional manners
- If CSR is unable to answer caller's question, as Lead CSR appropriate scripts are used to respond for caller's inquiry for both inbound and outbound types
- Lead CSRs will respond to requests for assistance from CSRs with escalated calls by physically moving from one workstation to another as needed
- Maintain up-to-date knowledge of Census policies and procedures as applicable
- Respond to telephone inquiries within departmental goals for quality, schedule adherence and average handle time
- Adhere to Census approved scripts in conducting interviews and completing forms
- Use frequently asked questions (FAQs) and help text to look up and provide information to inquiries. while using excellent communication skills, both verbal and written
- Skilled at working independently and collaboratively in team environment
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
Administrative Support/ Coordinator
Mullins & Scarborough Law Firm
Columbia, South Carolina
10.2019 - 01.2020
- Provided office administrative support; ability to multi-task within fast-paced environment; withhold exceptional professionalism in person and by phone, and provided administrative and technical support throughout office
- Provide administrative support to coordinators and attorneys: expense & billing reports, save documents, time entry, set up files, light typing projects, prepare the contract attorneys' payroll report and complete projects as requested
- Sort, log, scan, and distribute incoming mail and packages; prepare/send out regular mail and Fed Ex packages
- Order and maintain office supplies; including frequently stocking break and conference room with office supplies, coffee mugs, beverages, and snacks
- Interacts with building management by using their building portal for facility work orders, new employee ID access badges, and visitor access.
- Monitored and directed incoming mail and prepared outgoing mail.
- Prepared detailed documents and reports in adherence administrative processes.
- Entered data, generated reports, and produced tracking documents
- Prepared agendas and took notes at meetings to archive proceedings
- Coordinated with human resources department to handle payroll and personnel databases
Program Manager
Richland County Recreation Commission
Columbia, South Carolina
02.2016 - 10.2019
- Responsive for conducting oversight of all recreational activities and instructors in RCRC (Richland County Recreation Commission) department
- Also, responsible for coordination and development of all programs, trips, and events in the adult community
- Perform various financial and administrative functions at the AAC (Adult Activity Center)
- Oversight and coordination of: group trips specified for the adult community; training for AAC personnel and volunteers; class scheduling; class promotion; special events; wellness programs; and all other department coordination needs
- Oversight of staff performance and their ability to carry out RCRC policies and procedures
- Instruction of fitness classes within scope of practice
- Maintenance of and ability to obtain all necessary certifications
- Assessment and education for proper utilization of fitness equipment
- (Perform initial assessment and determine exercise prescription
- Schedule and conduct training.)
- Oversight of staff performance and their ability to carry out RCRC policies and procedures
- Enforcement of RCRC rules and regulations
- Conducts facility safety inspections and immediately reports potentially hazardous conditions
- Assist with adult community groups, by meeting regularly to determine adult community program’s needs.
- Interacted with customers and clients to identify business needs and requirements.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Identified program obstacles and communicated possible impacts to team.
Assistant Park Manager
Richland County Recreation Commission
Columbia, South Carolina
05.2015 - 02.2016
- Assisted with providing programs and activities for community members of all ages
- Supported RCRC director by providing direct assistance with various daily tasks including (but not limited to): scheduling part-time workers; handling payments; networking and building relationships with local churches and businesses; and boosting overall moral
- Conducted indoor and outdoor inspections of the gym and fields
- Upheld facility cleanliness
- Provided positive atmosphere/environment
- Maintained positive resolve and creative outlook
- Strategically organize and possess ability to balance multiple task at once
- Always prepared and able to easily adapt change.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
Internship Student
Richland County Recreation Commission
Columbia, SC
05.2014 - 08.2014
- Worked in different departments while assisting the managers. (Human Resource department, Finance department, athletics department, operation of facility department, safety department, park & community center department and Director of the agency.)
- Assist with activity registration
- Provided necessary consultation/ guidance
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Interacted with customers by phone, email or in-person to provide information.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Community Service Volunteer
Harvest Hope Food Bank
Columbia, South Carolina
01.2013 - 05.2013
- Recommends new approaches, policies and procedures to effect continual improvements in efficiency of the department and services performed
- Obtained and processed charitable donations to serve needs of disadvantaged families.
- Maintained clean, neat and operational facilities to serve program needs.
- Performs other related duties as required and assigned
- I successfully worked with project team from Nelson Mullins to package and hand out food to the community
- We also stocked pantries; organizing and separating food items.
Education
Bachelor of Science - Human Performance and Recreation
Claflin University
2015
Highs School Diploma -
Columbia High School
Columbia, SC2011
Skills
- Public Speaking
- Microsoft Office
- Strategic Organization
- Leadership
- Conflict Resolution
- Reading Comprehension
- Active Listening
- Systems Evaluation
Certification
First Aid and Fire Safety / CPR
Arthritis Exercise Program Certification
AAA Drivers Training
Richland County Guardian (Casa)
Additional Information
- COLLEGE HONORS , Dean’s List (January 2012- May 2015) SC Life Scholarship (August 2011-May 2015) National Society of Leadership & Success, Sigma Alpha Pi (February 2013) Highest Cumulative GPA award in the Human Performance & Recreation Department (May 2015) Cum Laude (May 2015, )
R E F E R E N C E S
- Taurus Lewis- Superintendent of City for Columbia Parks & Recreation, 803-917-8110
- Aubrey Pounds- Lieutenant for South Carolina Department of Corrections, 803-351-7673
- Andre Marks- Center Supervisor for City of Rock Hill, 803-231-0410
Timeline
Activity Therapist
SC Department of Corrections
12.2020 - Current
Lead Survey Specialist (Lead Customer Service Representative)
Maximus
03.2020 - 10.2020
Administrative Support/ Coordinator
Mullins & Scarborough Law Firm
10.2019 - 01.2020
Program Manager
Richland County Recreation Commission
02.2016 - 10.2019
Assistant Park Manager
Richland County Recreation Commission
05.2015 - 02.2016
Internship Student
Richland County Recreation Commission
05.2014 - 08.2014
Community Service Volunteer
Harvest Hope Food Bank
01.2013 - 05.2013
Bachelor of Science - Human Performance and Recreation
Claflin University
Highs School Diploma -
Columbia High School
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