ASHLEY BRAIDO
Tallahassee
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, medication administration, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Certified Nursing Assistant
Quality Choice Healthcare, Right At Home, Visiting Angels
Tallahassee, FL
09.2023 - Current
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Assisted nursing staff with vital sign monitoring, enhancing patient safety and well-being.
- Implemented infection control protocols, contributing to a safer healthcare setting for patients and staff.
Customer Service Representative Personal Lines Insurance Agent
Foundever/Progressive
02.2023 - 03.2024
- Answering inbound calls: Addressing customer inquiries about insurance policies.
- Providing customer service: Assisting customers with their needs and concerns.
- Processing policy changes: Making adjustments to policies as requested by customers.
- Billing support: Handling billing inquiries and resolving payment issues.
- Educating customers: Explaining policy coverage and other related topics.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Utilized CRM software to track interactions and ensure accurate record-keeping of customer issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Operations Specialist
General Dynamics
Tallahassee, FL
10.2018 - 01.2023
- Responsible for harness, electrical, and mechanical assembly including but not limited to: routing wires, plugging wires, crimping contacts, make electrical connections with solder, assembling hardware, tightening hardware, complete testing of electronic units
- Use simple hand tools, power tools, fixtures and direct reading test devices
- Work safely following OSHA and ISO guidelines
- Interface with computerized work instructions as well as read and follow drawings
- Inspect and verify work performed is in accordance with requirements
- IPC certified in Soldering
Barbershop Owner/Stylist/CAO
Ol Skool Barbershop LLC
Tallahassee, FL
10.2018 - 10.2021
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented marketing strategies to increase customer engagement and brand awareness.
- Oversaw inventory management, optimizing product selection to meet customer demand effectively.
- Established strong client relationships, leading to increased customer loyalty and repeat business.
- Managed financial budgets, optimizing resource allocation for sustained growth.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Receptionist
Stadium Supreme Barbershop
Tallahassee, FL
11.2014 - 09.2018
- Managed front desk operations, ensuring smooth customer flow and efficient appointment scheduling.
- Greeted and assisted clients, creating welcoming environment and enhancing customer satisfaction.
- Handled phone inquiries and bookings, providing accurate information on services offered.
- Coordinated with barbers to optimize workflow and minimize wait times for clients.
- Resolved client complaints promptly, maintaining positive relationships and reinforcing brand loyalty.
- Handled cash transactions and maintained sales and payments records accurately.
Food Service Host/Trayline
Tallahassee Memorial Hospital
Tallahassee, FL
07.2017 - 07.2018
- Responsible for communicating daily menu to the patient
- Helping the patient decide on their menu order and entering that into the health touch computer
- Understanding and communicating diet order restrictions to patients
- Delivers and puts away floor stock
- Regularly demonstrates knowledge of diets
- Learning each diet in a healthcare environment
- Set up trayline stations with food items based on plans
- Assemble trays based on printed menu tickets
- Follow proper dietary guidelines
- Keep work area clean and sanitized
Inshopper/Sandwich Maker/Cashier
Jimmy Jones
Tallahassee, FL
06.2016 - 06.2017
- Responsible for greeting customers when they enter and exit the restaurant
- Providing world-class customer service
- Executing fast and accurate sandwiches while maintaining sanitation standards
- Assist supervisors with training new and transferring associates
- Operates cash register; takes orders, collects payment from customer and makes change
- Takes phone orders and completes delivery tickets
- Performs other related duties as required
Education
Diploma -
James S. Rickards High School
Tallahassee, FL05-2014
Skills
- Patience
- Quick Learner
- HIPAA compliance
- Time management
- OSHA safety regulations
- Patient care documentation
- Medication administration
- Alzheimer's and dementia care
- Basic life support/CPR
- Medical terminology
- Customer service
- Compassionate caregiver
- Computer proficiency
- Microsoft Excel
- Scheduling
- Administrative support
- Soldering
Certification
- Certified Nursing Assistant (CNA)
- CPR/BLS Certified
- Certified Medication Technician (MedTech)
- IPC Certified
Timeline
Certified Nursing Assistant
Quality Choice Healthcare, Right At Home, Visiting Angels
09.2023 - Current
Customer Service Representative Personal Lines Insurance Agent
Foundever/Progressive
02.2023 - 03.2024
Operations Specialist
General Dynamics
10.2018 - 01.2023
Barbershop Owner/Stylist/CAO
Ol Skool Barbershop LLC
10.2018 - 10.2021
Food Service Host/Trayline
Tallahassee Memorial Hospital
07.2017 - 07.2018
Inshopper/Sandwich Maker/Cashier
Jimmy Jones
06.2016 - 06.2017
Receptionist
Stadium Supreme Barbershop
11.2014 - 09.2018
Diploma -
James S. Rickards High School