ASHLEY BRANTLEY
Jonesboro,LA
Summary
Seasoned Dental Insurance Coordinator with a proven track record, adept in claims processing and fostering effective communication. Excelled in enhancing billing efficiencies and customer satisfaction. Skilled in healthcare administration and regulatory compliance, demonstrating a keen detail orientation and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Dental Insurance Coordinator
Mercy Dental
12.2021 - Current
- Advised management on strategies to improve efficiencies within the dental practice’s billing department.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Complied with insurance regulations dictated by local, state and federal agencies.
- Updated patient records when necessary due to changes in coverage or benefit levels.
- Coordinated communication between insurance providers and patients to ensure clear understanding of coverage.
- Submitted claims to insurance companies and clearinghouses.
Dental EDDA
Mercy Dental
12.2021 - Current
- Briefed patients on dental procedures and payment plans to help make informed decisions.
- Checked vital signs of patients prior to their dental visits.
- Updated patient records with new data and treatment information.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Established clean, sterile and welcoming environment for patients.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Performed routine laboratory duties such as making study casts from impressions or performing minor repairs to dentures or orthodontic appliances.
CNA Supervisor
Forest Haven Nursing & Rehabilitation Center
05.2019 - 10.2021
- Interacted with patients, families, physicians, nurses, social workers, therapists as needed.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Provided one-on-one mentoring sessions with CNAs to help them develop necessary skills.
- Recruited, hired and trained new medical and facility staff.
Customer Service Manager
Walmart
09.2012 - 02.2018
- Managed the development of a comprehensive knowledge base used by team members when responding to customers’ queries.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Developed and implemented strategies for providing excellent customer service experience.
Education
High School Diploma -
Weston High School
05-2006
Associate of Applied Science - General Studies
Louisiana Delta Community College
Monroe, LA12-2025
Certifacation - Expanded Duty Dental Assistant
ULM
MONROE, LA02-2020
Skills
- Claims processing
- Patient insurance verification
- Insurance claims processing
- Financial reporting
- Regulatory compliance
- Healthcare services administration
- Customer service
- Effective communication
- Problem solving
- Detail orientation
- Time management
- Dental insurance experience
- Customer service and assistance
- Sales support
- Self motivation
- Computer literacy
Timeline
Dental Insurance Coordinator
Mercy Dental
12.2021 - Current
Dental EDDA
Mercy Dental
12.2021 - Current
CNA Supervisor
Forest Haven Nursing & Rehabilitation Center
05.2019 - 10.2021
Customer Service Manager
Walmart
09.2012 - 02.2018
High School Diploma -
Weston High School
Associate of Applied Science - General Studies
Louisiana Delta Community College
Certifacation - Expanded Duty Dental Assistant
ULM