Ashley Bratten
Bristol,IN
Summary
Dynamic Warranty Specialist with proven expertise at Keystone RV in claims processing and warranty analysis. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in Microsoft Office and claims investigation, I developed training materials that improved team efficiency and streamlined processes, ensuring prompt resolution of customer issues.
Overview
23
23
years of professional experience
Work History
Warranty Specialist
Keystone RV
10.2021 - 04.2023
- Coordinated warranty claims processing to ensure prompt resolution for customers.
- Analyzed warranty data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance customer satisfaction and product reliability.
- Developed training materials for new team members on warranty policies and procedures.
Trimmer
Forest River
04.2014 - 10.2021
- Operated cutting tools to trim materials to specifications, ensuring quality control and accuracy.
- Maintained clean work area, adhering to safety protocols and promoting a safe environment.
- Collaborated with team members to streamline production processes and improve efficiency.
- Conducted regular inspections of equipment to identify maintenance needs and minimize downtime.
- Assisted in training new employees on safety practices and operational procedures.
- Implemented best practices for material handling, reducing waste and improving workflow efficiency.
- Supported inventory management by tracking materials used during production runs for accurate record-keeping.
- Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
Trimmer
Thor Industries
04.2012 - 10.2014
- Operated trimming machinery to ensure precision and quality in product finish.
- Inspected materials for defects, maintaining high standards of quality control.
- Collaborated with team members to streamline production processes and enhance efficiency.
- Adhered to safety protocols while operating tools and equipment in fast-paced environment.
- Maintained clean work area, ensuring compliance with safety regulations and industry standards.
- Monitored inventory levels of raw materials, reporting shortages to management promptly.
- Used hand tools to complete delicate work.
Cashier
Lassus
06.2004 - 10.2004
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in training new team members on operational procedures and customer engagement techniques.
Restaurant Hostess
Brevins
06.2000 - 10.2001
- Greeted and seated guests promptly, ensuring optimal dining experience.
- Managed reservation system, coordinating seating arrangements efficiently.
- Provided menu information, answering guest inquiries with accuracy.
- Collaborated with waitstaff to ensure timely service and guest satisfaction.
Education
High School Diploma -
Smitgreen
Churubusco, INSkills
- Warranty analysis
- Microsoft office
- Sales support
- Product expertise
- Claim processing
- Customer service
- Problem-solving
- Multitasking
- Claims investigation
- Excellent communication
- Teamwork skills
- Decision-making
- Claims processing
Timeline
Warranty Specialist
Keystone RV
10.2021 - 04.2023
Trimmer
Forest River
04.2014 - 10.2021
Trimmer
Thor Industries
04.2012 - 10.2014
Cashier
Lassus
06.2004 - 10.2004
Restaurant Hostess
Brevins
06.2000 - 10.2001
High School Diploma -
Smitgreen