Ashley Braylock
Tempe,USA
Summary
Customer Service Representative with over 3 years of experience in high-volume call environments, adept at maintaining confidentiality and enhancing customer interaction efficiency. Skilled in inbound and outbound calling, multitasking, and prioritization, with a strong ability to understand and meet customer needs effectively. Demonstrates excellent verbal and written communication skills, ensuring detailed and accurate support in every interaction. Skilled Customs Entry Writer with solid background in customs compliance and trade regulations. Experienced in preparing and processing import and export documentation according to customs regulations, laws, or procedures. Strengths include strong analytical skills, expertise in tariff classifications and valuation, as well as knowledge of international logistics. Previous work experience demonstrates ability to facilitate smooth and efficient customs clearance process while ensuring adherence to all applicable laws and standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customs Entry Writer
DHL Express
Tempe, AZ
08.2024 - Current
- Attended training sessions and seminars related to international trade regulations; kept abreast of new developments in the field.
- Processed all necessary paperwork for import and export of goods, including bills of lading, invoices, and certificates of origin.
- Verified that shipments met applicable requirements for release from customs control.
- Used power of attorney privileges to sign documents on behalf of clients.
- Worked with government agencies such as Customs and Border Protection, Food and Drug Administration, Department of Agriculture to facilitate the clearance process.
- Determined appropriate tariff codes for imported items based on Harmonized Tariff Schedule.
Customer Service Representative
Certified Languages International
Phoenix, US
11.2021 - Current
- Maintained confidentiality on all patient record data
- Identified consumer needs, clarified information and researched issues to provide alternative solutions
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Contacted customers via phone or Zoom
- Streamlined call handling processes, enhancing customer interaction efficiency
- Enhanced data confidentiality protocols for secure patient communications
Supervisor
Swissport
Phoenix, US
06.2021 - 02.2022
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets
- Prioritized and organized tasks to efficiently accomplish service goals
- Trained employee on best practices and protocols while managing teams to maintain optimal productivity
- Supervised team of 10 employees, promoting positive work environment through effective communication, active engagement and hands-on assistance
- Verified all documentation and tickets to allowed travels for all passengers
- Provided a safety/ Wellness security check for all passengers/employee for safety travels
- Operations paper work with pilot and crew
Hostess/Cashier
HMSHost
Phoenix, US
02.2020 - 01.2021
- Greeted guests and gathered information to seat groups or place on waitlist
- Escorted guests to seating area, furnished menus and highlighted daily specials
- Greeted customers, answered questions and recommended specials to increase profits
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations
- Took orders and also ring up customer payment visa debits, cash
- Check
Education
Associate's degree -
Morton College
Cicero, IL06.2015
Skills
- Organizational skills
- Host/Hostess
- Medical office experience
- Training & development
- Microsoft Office
- Cold Calling
- Communication skills
- Customer service
- Computer skills
Certification
RBT Certification, BCBA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Customs Entry Writer
DHL Express
08.2024 - Current
Customer Service Representative
Certified Languages International
11.2021 - Current
Supervisor
Swissport
06.2021 - 02.2022
Hostess/Cashier
HMSHost
02.2020 - 01.2021
Associate's degree -
Morton College