Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Brazzell

Calera,AL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Electronic Banking Specialist-Remote

Regions Bank
04.2022 - Current
  • Developed and maintained strong relationships with customers to ensure customer satisfaction in all banking processes.
  • Analyzed customer feedback regarding electronic banking services to improve user experience.
  • Created detailed records of customer accounts, transactions, and account activities to ensure accuracy of information.
  • Performed risk analysis using internal systems to identify potential fraudulent activity.
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Educated customers on online banking and mobile banking applications.
  • Executed wire transfers, stop payments and account transfers.
  • Generated monthly reports on customer activity and customer feedback.
  • Assisted customers with the setup of new electronic banking services including mobile banking applications.
  • Attended regular meetings to continue growth in bank products, sales and compliance.
  • Applied extensive knowledge of bank products and services to identify sales opportunities and answer customer inquiries.
  • Promoted bank products and services to consistently meet cross-selling goals.
  • Resolved problems and discrepancies concerning customers' accounts.
  • Created connections and developed rapport with customers to provide personalized service.
  • Enhanced customer satisfaction by providing timely and accurate information regarding electronic banking products and services.
  • Achieved high levels of accuracy in transaction processing by adhering strictly to established protocols and guidelines.
  • Collaborated with IT department to troubleshoot and resolve technical issues related to online banking platforms.
  • Monitored fraud alerts and investigated suspicious activity, protecting customer accounts from unauthorized access or transactions.
  • Maintained detailed records of customer interactions, ensuring effective resolution tracking and follow-up communication when necessary.
  • Presented products and services to customers using in-depth knowledge to answer questions.
  • Identified customer desires and goals through needs-based sales tactics.

Front Store Supervisor-Cashier

Ross Dress For Less
09.2016 - 03.2020
  • Evaluated employee performance regularly, providing constructive feedback and coaching for improvement when necessary.
  • Fostered a positive work culture that promoted teamwork, open communication, and continuous learning among staff members.
  • Supervised staff scheduling, ensuring adequate coverage during peak hours and efficient use of labor resources.
  • Maintained a clean and organized store environment, ensuring optimal product presentation and easy navigation for customers.
  • Collaborated with management to devise strategies for achieving store targets and maximizing profitability.
  • Managed cash handling procedures accurately, reconciling daily transactions and maintaining financial records in compliance with company policies.
  • Resolved customer complaints professionally, taking appropriate action to address their concerns while adhering to company guidelines.
  • Prevented loss due to theft or damage by implementing robust security measures and closely monitoring store activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Education

Associate's Degree - Administrative Assistant And Secretarial Science

Lawson State Community College
Birmingham, AL
08.2006

Diploma -

Montevallo High School
Montevallo, AL
05.2003

Skills

  • Proficient in MS Word
  • Meticulous in quality control practices
  • Strong verbal communication
  • Analytical problem solving
  • Client relationship management
  • Proficient in managing multiple tasks
  • Detail-oriented data management
  • Strong proficiency in Excel
  • Skilled in Microsoft Outlook
  • Strong focus on accuracy

Timeline

Electronic Banking Specialist-Remote

Regions Bank
04.2022 - Current

Front Store Supervisor-Cashier

Ross Dress For Less
09.2016 - 03.2020

Associate's Degree - Administrative Assistant And Secretarial Science

Lawson State Community College

Diploma -

Montevallo High School

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