Ashley Breeden

• Coached team members in techniques necessary to complete job tasks.
• Trained new team members by relaying information on company products, procedures, and policies.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Evaluated customer needs and feedback to drive product and service improvements.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Audited team performance.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to quality service.
• Promoted high standards through personal example to help each member understand expected behaviors and standards.
• Drove cross-functional collaboration with focus on quality service delivery.
• Developed job-specific training materials.
• Implemented successful onboarding program.
• Mentored and guided employees to foster proper completion of assigned duties.
• Held weekly team meetings to inform team members on company news and updates.
• Managed absences and arranged coverage to facilitate smooth flow of operations.
• Managed marketing campaigns to cultivate brand awareness and drive website traffic.
• Measured and report performance of all digital marketing campaigns, and assessed against ROI and KPIs.
• Monitored and optimized advertising campaigns using Google, Facebook and Bing.
• Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
• Monitored trends in digital marketing landscape and adjusted strategies accordingly.
• Facilitated virtual learning sessions.

• Schedule client orders with high degree of accuracy.

• Creative coordination including: contacting clients for materials, submitting, proofing and obtaining client approval.

• Campaign fulfillment including: client follow ups, product fulfillment/implementation, and reporting

• Provide clients with live demonstrations/instructions for customer-facing portals.

• Identify upsell opportunities.

• Monitoring client retention.

• Tracked all client communications through Salesforce.

• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Devised content strategy to effectively engage target audiences.
• Coordinated with design and media teams to develop high-quality creative assets.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Responsible for account development and recruitment ad sales.
• Identify and optimize campaigns as customer's needs change.
• Build advertising solutions and presentations.
• Track and update account information in SalesForce.
• Understand candidate profiles and demographic to develop the best customized solution for client's needs.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

• Maintained high level of understanding regarding industry trends, compliance and competitor activity.
• Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
• Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
• Tailored customer relationships by determining expected needs and finding correct solutions.
• Provide administrative support for outside sales representatives by directly handling client billing and advertising queries, preparing legal affidavits (documents that are mailed to advertisers to show proof of publication), building sales presentations, monitoring revenue and providing ad hoc reports.
• Assist in the post-sales operations of print and online advertising campaigns by managing the layout, design and content of ads, as well as proofing and editing
• Streamline ad processes by working directly with advertisers to take and submit ad changes, allowing the sales reps additional sales time in the field to increase revenue.
• Training and providing support to admin assistants and sales reps in CRM and ad order entry applications, as well as providing general technical support.

• Answered customers' questions regarding products, prices, and availability.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
• Managed friendly and professional customer interactions.
• Set up new accounts, established customer credit and set up payment methods.
• Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
• Answered phones in a call center environment. Served as the front line of customer service for the Classified Ad department by assisting customers on the phone and in person with billing errors, subscriptions services and payments, as well as inbound and outbound print advertising sales