Anne Romanoff
Los Angeles,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Real Estate Assistant
Al Ferguson
West Hollywood, CA
01.2020 - 01.2023
- Maintained accurate records of all transactions including contracts, closing statements and other legal documents.
- Managed customer inquiries through email and telephone communication.
- Maintained a database of client information including contact details, preferences.
- Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
- Managed social media accounts to create content and respond to comments and messages, improving online business presence.
- Confirmed appointments and scheduled meetings to keep client on track, preventing double bookings and missed deadlines and appointments.
- Responded to customer issues to provide immediate resolution and improve retention.
Resident Services Specialist
E&S Ring Property Management
Marina del Rey, CA
11.2016 - 07.2019
- Responded promptly to emergency situations and coordinated appropriate resources for resolution.
- Served as a liaison between management and tenants regarding lease agreements, rent payments, maintenance requests, and other related issues.
- Maintained accurate records of tenant occupancy and rental history in accordance with company policies.
- Performed administrative tasks including filing documents, answering phones calls, responding emails.
- Monitored tenant move-in and move-out process; prepared necessary paperwork accordingly.
- Participated in training sessions regarding new developments in the industry.
- Developed and maintained positive relationships with tenants, contractors, and vendors.
Sales and Customer Service Associate
Saks Fifth Avenue
Beverly Hills, CA
10.2015 - 11.2016
- Provided information about products and services available to customers.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Developed relationships with key clients through regular contact and follow-up communication.
- Maintained knowledge of current sales promotions and new product releases.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Realtor
Keller Williams
Marina del Rey, CA
12.2014 - 09.2015
- Advised clients on market trends and local real estate conditions, helping them make informed decisions.
- Maintained accurate records of all transactions from start to finish using specialized software programs.
- Answered inquiries from potential buyers regarding features of property listings.
- Collaborated with colleagues to develop strategies for attracting new clients.
- Responded promptly to customer inquiries via phone or email regarding available properties.
- Maintained current knowledge of laws governing real estate transactions in order comply with regulations.
- Executed marketing efforts via cold calling, postcard mailings and door knocking,
Community Consultant
Avalonbay Communities Inc REIT Property Management
Redondo Beach and Playa del Rey, CA
03.2008 - 09.2014
- Conducted on-site inspections of apartments for maintenance and safety issues.
- Maintained accurate records of rent payments, leases, and other documents related to tenants.
- Resolved tenant complaints in a timely manner while maintaining positive relationships with tenants.
- Performed regular walkthroughs of each unit to identify potential issues or hazards that require attention.
- Reviewed rental applications from prospective tenants ensuring compliance with company standards.
- Prepared monthly reports detailing occupancy rates, outstanding balances due from tenants.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Education
Computer Science -
UCLA
Computer Graphics -
Otis College
Associates Degree - Merchandising
F.I.T.
Skills
- Project Management
- Decision-Making
- Administrative Support
- Customer Service
- Attention to Detail
- Client Correspondence
- Teamwork and Collaboration
- Market Research
- Compliance Monitoring
- Business Development
- Database Management
- Staff Management
- Product Sales
- Time Management
- Complex Problem-Solving
- Conflict Resolution
- Service-Oriented
- Sales Training
- Call Management
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Complaint Resolution
- Account Updating
- Active Listening
- Multi-Task Management
- Prioritization
- Documentation
- Critical Thinking
- Customer Relations
- High-Energy Attitude
- Coordination
- Adaptive Team Player
Volunteer Experience
- Keller Williams Red Day at West LA Veterans Hospital
- Habitat for Humanity
- Best Friends Animal Sanctuary donated my artwork at auction
- Make A Wish Foundation
- Volunteer at St.Johns Health Center Santa Monica CA
- Toys for Tots with MDR Fire Department
Timeline
Real Estate Assistant
Al Ferguson
01.2020 - 01.2023
Resident Services Specialist
E&S Ring Property Management
11.2016 - 07.2019
Sales and Customer Service Associate
Saks Fifth Avenue
10.2015 - 11.2016
Realtor
Keller Williams
12.2014 - 09.2015
Community Consultant
Avalonbay Communities Inc REIT Property Management
03.2008 - 09.2014
Computer Science -
UCLA
Computer Graphics -
Otis College
Associates Degree - Merchandising
F.I.T.